Retail Customer Experience Associate

Kroger Family of Companies; Colorado Springs (CO); On-site; USD 2,342,000 - 3,459,000; Full time

Job summary

Kroger Family of Companies in Colorado Springs is seeking a team member to create an outstanding customer experience by delivering friendly, accurate service. You will help customers with questions, stock and label department merchandise, and support store goals while upholding our values of respect, honesty, integrity and safety.

Maintain a clean, safe environment and stay current with ads and promotions. This role requires strong communication, basic math skills and the ability to work in a

Qualifications

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Responsibilities

• Create an environment that makes customers feel welcome and valued by answering questions about products in the department and store
• Acquire knowledge of products in the department to respond to inquiries and suggest items
• Offer product samples to help customers discover items
• Inform customers of Drug GM specials
• Recommend Drug GM items to meet customer needs
• Review sell-by dates and take appropriate action
• Label, stock and inventory department merchandise
• Report stock/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with ads and promotions
• Support safety programs by following procedures and reporting unsafe conditions
• Perform preventive maintenance and report needed repairs
• Notify management of accidents or safety issues
• Report all safety risk, theft or fraud
• Work cooperatively in a fast-paced environment
• Manage conflicts calmly and professionally
• Maintain honesty and integrity in customer and business information
• Follow directions and seek help when needed to resolve issues
• Provide support to minors, individuals with special needs, and older adults as needed
• Perform essential functions with or without accommodation

Skills

Retail experience

Stress management

Communication

Basic math

Job description

Kroger Family of Companies in Colorado Springs is seeking a team member to create an outstanding customer experience by delivering friendly, accurate service. You will help customers with questions, stock and label department merchandise, and support store goals while upholding our values of respect, honesty, integrity and safety.

Maintain a clean, safe environment and stay current with ads and promotions. This role requires strong communication, basic math skills and the ability to work in a