Night Shift Customer Experience Associate

Kroger Family of Companies; Colorado Springs (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

Kroger Family of Companies in Colorado Springs is hiring for a customer service associate who will create outstanding experiences by answering questions, guiding shoppers and maintaining product freshness. You will support the department manager in achieving sales and profit goals while following food-safety standards and company policies.

We value respect, integrity and diversity, and expect associates to deliver friendly, efficient service in a fast-paced retail environment.

Qualifications

• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills in conversations with customers.
• Retail experience is a plus.
• Second language ability is beneficial.

Responsibilities

• Create an environment that enables customers to feel welcome and appreciated by answering questions about products.
• Gain knowledge of department products to respond to questions and suggest items.
• Recommend grocery items and inform customers of specials.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise and provide fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Adhere to all food safety regulations and maintain temperature logs.
• Promote safety programs and report risks or accidents.

Skills

Customer service

Effective communication

Ability to handle stressful situations

Basic math

Second language

Job description

Kroger Family of Companies in Colorado Springs is hiring for a customer service associate who will create outstanding experiences by answering questions, guiding shoppers and maintaining product freshness. You will support the department manager in achieving sales and profit goals while following food-safety standards and company policies.

We value respect, integrity and diversity, and expect associates to deliver friendly, efficient service in a fast-paced retail environment.