Retail Customer Care Specialist

Made In Oregon; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Made In Oregon is seeking a Customer Service Representative for on-site, Monday–Friday coverage in a retail setting. You will serve as the main contact for customers, addressing inquiries, guiding purchases, and resolving issues to maintain satisfaction and loyalty.

The role emphasizes strong communication, problem-solving, and the ability to work across departments. Prior retail customer service experience is preferred, with basic computer skills and familiarity with POS systems.

Qualifications

• High school diploma or equivalent is required.
• Proven experience in a customer service role, preferably in retail.
• Strong verbal and written communication skills.
• Basic computer proficiency and familiarity with customer management software.
• Ability to multitask and perform in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in person in a timely, professional manner.
• Help customers locate products, explain features, and assist with purchasing decisions.
• Resolve complaints by identifying problems and following up with solutions.
• Process orders, returns, and exchanges accurately and maintain records of interactions.
• Collaborate with sales, inventory, and management to improve service and product availability.

Skills

Customer service

Communication

Problem-solving

Bilingual communication

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Made In Oregon is seeking a Customer Service Representative for on-site, Monday–Friday coverage in a retail setting. You will serve as the main contact for customers, addressing inquiries, guiding purchases, and resolving issues to maintain satisfaction and loyalty.

The role emphasizes strong communication, problem-solving, and the ability to work across departments. Prior retail customer service experience is preferred, with basic computer skills and familiarity with POS systems.