Retail Consumer Experience Leader - New York City - Flat Iron

Carhartt; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Consumer Experience Leader to enhance the consumer experience in their New York City store. This role emphasizes leadership, communication, and collaboration to foster a positive retail environment. You will support the Store Leader and Assistant Store Leader in executing consumer experience initiatives, managing store operations, and engaging with the community. If you are passionate about delivering exceptional service and leading a dedicated team, this opportunity is perfect for you. Join a company that values hard work and dedication, and make a meaningful impact in the retail space.

Qualifications

• 1 year of supervisory experience in a retail environment preferred.
• Knowledge in staffing, coaching, counseling, training and development.

Responsibilities

• Cultivate an environment of genuine consumer connection.
• Support the Store Leader with training, coaching and feedback.
• Engage with local community to grow brand awareness.

Skills

Sales

Customer Service

Merchandising

Inventory Control

Loss Prevention

Coaching

Communication Skills

Team Collaboration

PC Skills: POS Systems

PC Skills: Microsoft Office

Education

High School Diploma or GED

College Degree (Preferred)

Tools

POS Systems

Microsoft Office

Job description

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Retail Consumer Experience Leader - New York City - Flat Iron

FLSA Status:Non-Exempt (Overtime Eligible)

Hiring Range: $21.60-26.47 an hour based on experience

Summary

At Carhartt, it is our mission to build rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate experience of the brand; our deep-rooted values are tangible and exemplified in all we do. Our Consumer Engagement Leaders embody the core values and heritage on which our brand was founded while leading others to do the same. A CEL at Carhartt leads through clear communication, delivers exceptional service to our consumers and store associates and support the Store Leader and Assistant Store Leader in the day to day leadership and operations of the store.

We are All Leaders at Carhartt

In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being dependable, because hardworking people count on us to have their back every day. We Lead Others by communicating and clearly defining the path as we walk bravely into the future.

Responsibilities

Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.

Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards

Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.

Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.

Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.

Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.

Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.

Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.

Support execution of community engagement events.

Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.

Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.

Ownership of individual development and professional growth.

Education

• High School Diploma or GED Equivalent

Required Skills and Experience

• HS Diplomas or GED required; College degree preferred
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office

Working Conditions

• EEO
• Moderate Lifting (30-40 lbs.)
• Retail Hours
• Travel (5%)

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City