Retail Consultant | Aesop Saks Fifth Ave | Part Time

L'Oreal USA, Inc; New York (NY); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

VIP shop access

Mentorship programs

Unlimited e-learnings

Mental health & wellness

Job summary

Aesop, a brand within the L'Oreal group, is hiring for a Retail Consultant in New York. You will introduce and sell our premium products through genuine conversations, crafting personalized experiences that align with our brand values.

This role emphasizes storytelling, customer connection, and a strong focus on delivering memorable service in a dynamic retail environment. You will work 3 full days per week with at least one weekend day, on-site in our New York store, following grooming

Qualifications

• Experience working in a customer-focused team in retail or hospitality.
• Merchant mindset: customer-focused and commercially driven.
• Excellent verbal and written communication; confident in product demonstrations.
• Deep passion for selling premium products including skincare and fragrance.
• Flexible scheduling: 3 full days per week with at least one weekend day.
• Physical ability to stand, walk stairs, and lift up to 25 lbs.

Responsibilities

• Drive KPIs by understanding and applying a personalized monthly commercial plan with Store Manager.
• Engage customers with storytelling and deliver a personalized journey.
• Lead customers to demonstrations, builds regimens, and delivers experiences.
• Maintain grooming standards and ensure compelling stock and store presentation.
• Complete stock, inventory and store presentation tasks and support shop operations.

Job description

Purpose of the Role

Asop For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. Since 2023, Aesop has been part of the L'Oreal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl's, Lancome, SkinCeuticals, Nyx, YSL and L'Oreal Paris; presenting wide-ranging opportunities for long-term career growth.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Purpose of the Role

At Aesop, we believe in cultivating exceptional experiences, and as our Retail Consultant, you are at the heart of it, introducing and selling our products through genuine and personalized conversations. We seek individuals whose passion for our brand and its unique values drives them to connect authentically, master the art of storytelling, and deliver unparalleled experiences. If you are customer-focused, commercially driven, eager to contribute to a dynamic retail environment, and committed to personal growth, we invite you to join us!

The Role in Action

Drive Personal Performance (40%)

• Actively contribute to store goals by understanding and driving key performance indicators (KPIs).


• Agrees and actions a personalized SMART monthly commercial plan with their Store Manager in which targets are broken down into weekly and daily goals


• Utilize data and insights to continuously optimize performance and identify opportunities for growth.


• Share innovative ideas to enhance traffic, conversion, and customer loyalty

Customer Experience (40%)

• The master of storytelling, connect with customers and understand their needs and projecting products into their world


• Craft the exceptional and personalized customer journey with Aesop's unique approach, from a warm welcome and genuine engagement to thoughtful product demonstrations and regimen building


• Confidently lead customers to the sink/fragrance area with their hands, body and words and demonstrates recommended products on the customer's hand


• Ensure a memorable departure and build lasting relationship, through attentive service, offer full regimens to provided samples and conclude the interaction with a warm invitation to return


• Embody Aesop's values in all actions, seeking support for continuous improvement.

Commit to Learning & Development (10%)

• Proactively complete your retail induction and ongoing learning pathways (Methodos).


• Prioritize practicing and refining your customer experience capabilities, especially during quieter periods.


• Attend and apply learning from all product and campaign training, sharing your expertise with colleagues.


• Actively seek feedback and coaching to develop your knowledge, skills, and career within Aesop.

Execute Retail Essentials (10%)

• Adhere to Aesop's grooming guidelines and uphold our retail standards, ensuring the \"five senses\" experience is consistently delivered.


• Diligently complete stock, inventory, and store presentation tasks.

What you will bring

• Experience successfully working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.


• A merchant mindset, both customer-focused and commercially driven


• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.


• A deep passion for selling premium products and an excitement for Aesop's offerings, including skincare and fragrance.


• Flexible scheduling availability, including the capacity to work 3 full days per week with at least one guaranteed weekend day.


• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

What's on offer

• Hourly rate $21.50


• Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month


• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products)


• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

• Employee Resource Groups


• Access to Mental Health & Wellness Programs

Don't meet every single requirement?

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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