Retail Consultant | Aesop Newbury | Full Time

Aesop; Boston (MA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Hourly rate $20.50

Monthly Incentive Program

Paid Time Off (local laws)

VIP access to L’Oréal’s Internal Shop

Learning & Development opportunities

Employee Resource Groups

Mental Health & Wellness programs

Job summary

Aēsop is seeking a Retail Consultant in Boston to engage customers through genuine conversations, tell brand stories, and sell our premium skincare and fragrance line. You will drive store KPIs, support personalized regimens, and maintain the five-senses retail standard.

Ideal candidates bring experience in customer-focused retail, exceptional communication, and a passion for premium products. Flexible scheduling and weekend availability are required to thrive in a dynamic store environment.

Qualifications

• Experience working in customer-focused retail or hospitality, delivering tailored experiences.
• Merchant mindset: customer-focused and commercially driven.
• Excellent verbal and written communication, confident product demonstrations.
• Passion for selling premium skincare and fragrance.
• Flexible schedule: 5 days per week with at least one weekend day.
• Able to stand on sales floor, stairs and lift up to 25 lbs.

Responsibilities

• Drive KPIs and contribute to store goals with a personalized monthly plan with the Store Manager.
• Engage customers with storytelling and curate a personalized journey for product regimens.
• Lead customers to demonstrations and samples, ensuring a memorable departure.
• Uphold grooming and retail standards and complete stock and store presentation tasks.

Skills

Customer focus

Merchant mindset

Communication

Premium products

Flexible scheduling

Physical stamina

Job description

Aēsop®

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. Since 2023, Aesop has been part of the L'Oréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl's, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; presenting wide-ranging opportunities for long-term career growth.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Purpose of the Role

At Aesop, we believe in cultivating exceptional experiences, and as our Retail Consultant, you are at the heart of it, introducing and selling our products through genuine and personalized conversations. We seek individuals whose passion for our brand and its unique values drives them to connect authentically, master the art of storytelling, and deliver unparalleled experiences. If you are customer-focused, commercially driven, eager to contribute to a dynamic retail environment, and committed to personal growth, we invite you to join us!

The Role in Action

Drive Personal Performance (40%)

• Actively contribute to store goals by understanding and driving key performance indicators (KPIs).
• Agrees and actions a personalized SMART monthly commercial plan with their Store Manager in which targets are broken down into weekly and daily goals
• Utilize data and insights to continuously optimize performance and identify opportunities for growth.
• Share innovative ideas to enhance traffic, conversion, and customer loyalty

Customer Experience (40%)

• The master of storytelling, connect with customers and understand their needs and projecting products into their world
• Craft the exceptional and personalized customer journey with Aesop's unique approach, from a warm welcome and genuine engagement to thoughtful product demonstrations and regimen building
• Confidently lead customers to the sink/fragrance area with their hands, body and words and demonstrates recommended products on the customer's hand
• Ensure a memorable departure and build lasting relationship, through attentive service, offer full regimens to provided samples and conclude the interaction with a warm invitation to return
• Embody Aesop's values in all actions, seeking support for continuous improvement.

Commit to Learning & Development (10%)

• Proactively complete your retail induction and ongoing learning pathways (Methodos).
• Prioritize practicing and refining your customer experience capabilities, especially during quieter periods.
• Attend and apply learning from all product and campaign training, sharing your expertise with colleagues.
• Actively seek feedback and coaching to develop your knowledge, skills, and career within Aesop.

Execute Retail Essentials (10%)

• Adhere to Aesop’s grooming guidelines and uphold our retail standards, ensuring the "five senses" experience is consistently delivered.
• Diligently complete stock, inventory, and store presentation tasks.

What you will bring

• Experience successfully working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset, both customer-focused and commercially driven
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A deep passion for selling premium products and an excitement for Aesop's offerings, including skincare and fragrance.
• Flexible scheduling availability, including the capacity to work 5 full days per week with at least one guaranteed weekend day.
• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

What’s on offer

• Hourly rate $20.50
• Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month
• Time Off - eligible for vacation, depending on locality eligible for Paid Time Off or Paid Sick Leave (allotments also dependent on local laws)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups
• Access to Mental Health & Wellness Programs

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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