Retail Consultant | Aesop West End | Part Time

Aesop; Portland (OR); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

VIP shop access

Learning & development opportunities

Employee resource groups

Mental health & wellness programs

Monthly incentive program

Job summary

Aesop is seeking a Retail Consultant to engage customers through genuine conversations, deliver personalized product demonstrations, and build tailored regimens in a dynamic retail setting. You will champion Aesop's values while driving sales and delivering exceptional experiences.

Ideal candidates are customer-focused, commercially minded, and eager to grow within a luxury skincare brand. Flexible scheduling and weekend shifts are available to support store goals and guest satisfaction.

Qualifications

• Experience in a customer-focused team, retail or hospitality
• Merchant mindset: customer-focused and commercially driven
• Exceptional verbal and written communication skills
• Passion for selling premium products including skincare and fragrance

Responsibilities

• Drive store KPIs by understanding and executing the monthly commercial plan
• Leverage data and insights to optimize performance and growth opportunities
• Tell compelling stories to connect with customers and guide them to product selections
• Lead personalized journeys from welcome to regimen building with demonstrations
• Foster customer loyalty and ensure a memorable departure with samples and invitations to return

Skills

Customer-focused

Commercially driven

Communication skills

Product demonstrations

Weekend availability

Job description

Aēsop®

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. Since 2023, Aesop has been part of the L'Oréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl's, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; presenting wide-ranging opportunities for long-term career growth.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Purpose of the Role

At Aesop, we believe in cultivating exceptional experiences, and as our Retail Consultant, you are at the heart of it, introducing and selling our products through genuine and personalized conversations. We seek individuals whose passion for our brand and its unique values drives them to connect authentically, master the art of storytelling, and deliver unparalleled experiences. If you are customer-focused, commercially driven, eager to contribute to a dynamic retail environment, and committed to personal growth, we invite you to join us!

Drive Personal Performance (40%)

• Actively contribute to store goals by understanding and driving key performance indicators (KPIs).


• Agrees and actions a personalized SMART monthly commercial plan with their Store Manager in which targets are broken down into weekly and daily goals


• Utilize data and insights to continuously optimize performance and identify opportunities for growth.


• Share innovative ideas to enhance traffic, conversion, and customer loyalty

Customer Experience (40%)

• The master of storytelling, connect with customers and understand their needs and projecting products into their world


• Craft the exceptional and personalized customer journey with Aesop’s unique approach, from a warm welcome and genuine engagement to thoughtful product demonstrations and regimen building


• Confidently lead customers to the sink/fragrance area with their hands, body and words and demonstrates recommended products on the customer’s hand


• Ensure a memorable departure and build lasting relationship, through attentive service, offer full regimens to provided samples and conclude the interaction with a warm invitation to return


• Embody Aesop's values in all actions, seeking support for continuous improvement.

Commit to Learning & Development (10%)

• Proactively complete your retail induction and ongoing learning pathways (Methodos).


• Prioritize practicing and refining your customer experience capabilities, especially during quieter periods.


• Attend and apply learning from all product and campaign training, sharing your expertise with colleagues.


• Actively seek feedback and coaching to develop your knowledge, skills, and career within Aesop.

Execute Retail Essentials (10%)

• Adhere to Aesop’s grooming guidelines and uphold our retail standards, ensuring the \"five senses\" experience is consistently delivered.


• Diligently complete stock, inventory, and store presentation tasks.

What you will bring

• Experience successfully working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.


• A merchant mindset, both customer-focused and commercially driven


• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.


• A deep passion for selling premium products and an excitement for Aesop's offerings, including skincare and fragrance.


• Flexible scheduling availability, including the capacity to work 3 full days per week with at least one guaranteed weekend day.


• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

What’s on offer

• Hourly rate $19.50


• Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month


• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)


• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)


• Employee Resource Groups


• Access to Mental Health & Wellness Programs

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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