RETAIL COMPUTER TECHNICIAN

Micro Center; Westmont (IL); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan

Vendor Training

Career Growth and Advancement

Job summary

MICRO CENTER is seeking a self-motivated Retail Computer Technician to help customers maximize their technology. You will diagnose, repair, and troubleshoot a wide range of devices, assist with custom PC builds, and provide clear, professional guidance throughout the customer experience.

The role requires strong communication skills and the ability to work across the service counter, with certification training provided within 90 days of hire. The salary range is $18.00-35.00 per hour.

Qualifications

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience preferred.
• Industry certifications are preferred and are required within 90 days of hire (company paid).
• Excellent communication & interpersonal skills with ability to multi-task and adjust priorities.

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on computers and related products.
• Recommend service solutions including data backups, antivirus, warranties, and subscriptions.
• Diagnose and repair devices and assemble custom computers for BYO builds.

Skills

Communication skills

Customer service experience

Multi-tasking

Education

High School diploma or equivalent

Industry certifications within 90 days

Job description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands‑on role in bringing complex and cutting‑edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self‑motivated, results‑oriented RETAIL COMPUTER TECHNICIAN. This role will help customers get the most from their technology by providing expert troubleshooting, repair recommendations, and exceptional service throughout their experience. They will diagnose and repair a wide range of devices, build custom PCs, and recommend solutions that protect and enhance customers' technology investments. You'll stay on the cutting edge of the latest products and technologies while maintaining technical certifications and delivering clear, professional communication.

The salary range is $18.00-35.00

What You’ll Do

• Provide in‑person consultations and troubleshooting to customers at the service counter on a variety of computers, computer‑related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti‑virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build‑your‑own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face‑to‑face, telephone, SMS, and email communication regarding their service event on a constant basis
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned

What We’re Looking For

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred
• Industry certifications are preferred and are required within 90 days of hire (company paid)
• Excellent communication & interpersonal skills combined with the ability to multi‑task and adjust priorities
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Requires standing and walking throughout the service department for the duration of each shift
• Requires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 26–50 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testing
• Requires constant use of manual and power hand tools—including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments—to perform delicate repairs, as well as repetitive keyboard operation

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Medical, Dental & Vision Coverage for regular full‑time associates
• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.