RETAIL COMPUTER TECHNICIAN

Opportunities to; North Carolina; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Employee Discount

Tuition Reimbursement

Paid Time Off

401(k)

Vendor Training

Career Growth

Job summary

Micro Center is seeking a Retail Computer Technician in Columbus, OH. You will diagnose and repair devices, assemble custom PCs, and guide customers to protect and optimize their technology investments.

Stay current with cutting-edge tech and maintain certifications. Responsibilities include in-person service, data backups, extending warranties, and professional communication across in-store, phone, SMS, and email channels.

Qualifications

• High School diploma or equivalent; related computer service repair or technical customer service preferred.
• Industry certifications preferred and required within 90 days of hire (company paid).
• Excellent communication and interpersonal skills; ability to multi-task and adapt priorities.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter on computers and related products.
• Recommend service solutions including data backups, antivirus, warranties, and subscriptions.
• Identify, diagnose, and document hardware or software problems across devices.
• Assemble custom computers for BYO sales team.
• Maintain certifications and stay up to date with retail products and technologies.
• Maintain cash till, process transactions, and ensure a clean, organized service area.

Skills

Customer service

Troubleshooting

PC build

Communication

Education

High School diploma or equivalent

Tools

Hardware diagnostics tools

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

RETAIL COMPUTER TECHNICIAN

• Posted on November 7, 2026

Locations

Showing 1 location

Columbus
Columbus, OH 43214, USA

• Full-Time
• Requisition #: RETAI007468

Description

MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail-it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren't just words—they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self-motivated, results-oriented RETAIL COMPUTER TECHNICIAN. This role will help customers get the most from their technology by providing expert troubleshooting, repair recommendations, and exceptional service throughout their experience. They will diagnose and repair a wide range of devices, build custom PCs, and recommend solutions that protect and enhance customers' technology investments. You'll stay on the cutting edge of the latest products and technologies while maintaining technical certifications and delivering clear, professional communication.

What You'll Do

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned

We're Looking For

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred
• Industry certifications are preferred and are required within 90 days of hire (company paid)
• Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Requires standing and walking throughout the service department for the duration of each shift
• Requires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 26-50 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testing
• Requires constant use of manual and power hand tools including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments to perform delicate repairs, as well as repetitive keyboard operation

Benefits That Support Your Growth and Well-Being

At Micro Center, we’re committed to taking care of our associates so they can thrive - both at work and in life. Our comprehensive benefits package includes:

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry-Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades and it's what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.