Retail Client Solutions Manager

Assurant; United States; Remote; USD 86,000 - 144,000; Full time

Job summary

An exciting opportunity awaits in a forward-thinking company’s Retail Solutions division! As a key player, you'll support clients in device and product protection, ensuring their needs are met with tailored solutions. This dynamic role involves leading client initiatives, managing project elements, and collaborating with cross-functional teams to drive operational excellence. With a focus on innovation and service, you’ll navigate complex challenges and implement impactful solutions. Join a culture that values growth and recognizes excellence in service delivery, making a significant difference in the industry.

Qualifications

• 3+ years of experience in business leadership with client interaction.
• Experience in service contract industry is preferred.

Responsibilities

• Execute client and product delivery of complex solutions.
• Coordinate cross-functional teams and ensure smooth project transitions.
• Manage project elements from concept to rollout.

Skills

Business Leadership

Client Interaction

Communication Skills

Organizational Skills

Planning Skills

Problem-Solving

Agile Methodologies

Data Processing

Stakeholder Engagement

Change Management

Education

Bachelor’s Degree

Job description

Exciting opportunity within our Retail Solutions division at Assurant! You will be supporting clients in device and product protection, including extended service protection on devices and products in the retail and aftermarket space. This position is responsible for developing and implementing client and product initiatives.

Our Retail Client Solutions Manager leads client initiatives by providing solution guidance during the sales process and managing the onboarding and execution of these initiatives. This client-facing role involves representing Assurant products and solutions, guiding clients to suitable solutions based on their needs, and acting as their advocate to all stakeholders throughout the process.

What will be my duties and responsibilities in this job?

1. Solution Implementation & Follow-up: Execute client and product delivery of complex solutions, ensure documentation and process flows are clear, conduct detailed research, and assist in implementing solutions like onboarding, features, platform improvements, and operational enhancements.
2. Operational Support: Coordinate cross-functional teams, ensure smooth project transitions, and identify process improvements using data insights.
3. Process Re-engineering & Tool Utilization: Support efforts to streamline workflows by identifying inefficiencies.
4. Project Oversight: Manage project elements from concept to rollout, sometimes leading projects internally and externally.

What are the requirements needed for this position?

• Bachelor’s degree or higher
• At least 3 years of progressive business leadership experience, with client interaction
• Experience as a Technical Solution Engineer, Service Execution, or related roles is a plus
• Experience in the service contract industry preferred
• Excellent communication, organizational, and planning skills

Additional helpful skills/experience:

• Ability to manage complex issues and develop solutions
• Understanding of process and system interactions
• Experience in designing and implementing solutions
• Organized, structured thinking and communication
• Experience in Agile environments
• Knowledge of extended service contracts or the service industry
• Understanding industry trends
• Ability to navigate organizational complexity
• Data processing, decision-making, and stakeholder engagement skills
• Ability to manage multiple projects and build client trust
• Effective change management and results delivery skills
• Professional presence and confidence

#LI-remote

Pay Range: $86,000.00 - $143,700.00

Applications are accepted ongoing; the deadline is 04/04/2025.

Learn more about us and apply at jobs.assurant.com.

Join us in our culture of innovation and service excellence, recognized globally and committed to your growth.