Retail Clerk/Barista - PM Shift

Hyatt Hotels Corporation; Arlington, Northern (VA, KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Regency Coconut Point Resort & Spa is hiring a Retail Attendant for the Cool Beans Market & Ice Cream Shop. You will help guests with purchases, prepare coffee and ice cream, and keep the retail area welcoming and organized.

The ideal candidate brings energy, a guest-focused attitude, and comfort with a POS system. The role emphasizes high-quality hospitality and friendly service in a resort setting on Florida's southwest coast.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to provide outstanding guest service in a fast-paced environment.
• Comfortable operating a point-of-sale system and handling cash transactions.
• Flexible schedule availability, including weekends and holidays.

Responsibilities

• Greet guests warmly and provide a friendly, engaging shopping experience.
• Assist guests with purchases, food and beverage selections, and resort items.
• Prepare and serve coffee, baked goods, ice cream, and grab-and-go items.
• Operate the POS system and process transactions accurately.
• Maintain knowledge of store products and displays.
• Stock shelves and ensure attractive, maintained displays.
• Support inventory monitoring and replenishment.
• Maintain cleanliness and food safety standards in the retail space.

Skills

Communication skills

Interpersonal skills

POS & cash handling

Guest service in fast-paced env

Flexibility in schedule

Stamina to stand long hours

Tools

POS system

Job description

Close Inclusive Collection Job Postings Notification

“I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.”

“I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.” Peggy Focheux Duval: Director of Learning & Development, France

Hyatt Regency Coconut Point Resort & Spa is a 462‑room property located between Fort Myers and Naples, overlooking Estero Bay. The resort features extensive meeting space, multiple dining options, an 18‑hole championship golf course, a semi‑private island and beach, and a 3‑acre pool complex with a lazy river and waterslides. Guests enjoy four pools, private cabanas, a 24‑hour StayFit™ Gym, and the relaxing Stillwater Spa.

Position Description

At Hyatt Regency Coconut Point Resort & Spa, our Retail Attendants create a welcoming and memorable shopping experience for guests visiting Cool Beans Market & Ice Cream Shop. This role is responsible for providing exceptional guest service while assisting guests with a variety of offerings, including fresh coffee, bakery items, salads, sandwiches, locally made ice cream, souvenirs, sundries, and resort essentials. The ideal candidate is energetic, guest-focused, and passionate about delivering personalized service while maintaining a clean, organized, and inviting retail environment.

Key Responsibilities

Greet guests warmly and provide a friendly, engaging shopping experience.

Assist guests with retail purchases, food and beverage selections, and resort convenience items.

Prepare and serve coffee, bakery items, ice cream, and other grab-and-go offerings according to Hyatt standards.

Operate the point-of-sale system and accurately process transactions.

Maintain knowledge of store products, including souvenirs, sunscreen, cooler rentals, games, snacks, beverages, and local specialty items.

Provide recommendations on popular offerings, including fresh bakery treats, grad and go food items and locally made ice cream.

Stock shelves, replenish merchandise, and ensure product displays are attractive and fully maintained.

Monitor inventory levels and communicate replenishment needs to leadership.

Maintain cleanliness, organization, and food safety standards throughout the retail space.

Assist with receiving and merchandising products.

Respond promptly to guest inquiries and resolve concerns with professionalism and care.

Support resort-wide service initiatives while delivering Hyatt's commitment to exceptional hospitality

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications

Previous retail, food service, hospitality, or guest service experience preferred.

Strong communication and interpersonal skills.

Ability to provide outstanding guest service in a fast-paced environment.

Comfortable operating a point-of-sale system and handling cash transactions.

Ability to stand for extended periods and lift, carry, or move merchandise as needed.

Flexible schedule availability, including weekends and holidays.

Positive attitude, attention to detail, and a passion for creating memorable guest experiences.

Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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