Retail Clerk

Auberge Collection; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

The Knox, Auberge Collection in Dallas seeks a Retail Clerk to deliver a thoughtful, personalized luxury shopping experience for hotel guests, locals, and visitors. The associate will apply product knowledge, client service, and attention to detail to reflect The Knox’s warm, discreet hospitality and anticipate client needs.

Responsibilities include guiding guests, sharing stories behind designers, and building lasting relationships through clienteling, coordinated services, and precise POS

Qualifications

• High school diploma or equivalent required; education in fashion, retail, hospitality, or related field preferred.
• Experience in premium or luxury retail and service-led roles is preferred.
• POS and client relationship management experience is a plus.

Responsibilities

• Welcome clients warmly and offer personalized assistance without pressure.
• Develop knowledge of the assortment and design stories; share recommendations with confidence.
• Provide styling, gifting, and product recommendations based on client preferences and needs.
• Build client relationships through follow-up, special orders, and clienteling while protecting privacy.
• Support sales goals with attentive service and accurate POS processing, returns, and exchanges.
• Maintain store presentation, replenish merchandise, and support visual displays and operations.
• Receive, inspect, tag, transfer, and count merchandise; report inventory issues.
• Coordinate with hotel colleagues to support guest requests, VIP needs, in-room deliveries, and occasions.
• Resolve client concerns with discretion and involve leadership when needed.
• Support private appointments, trunk shows, and store events as assigned.
• Communicate notes to the retail team at shift handoffs.

Skills

Premium luxury retail

Client relationships

Sales goals

Interpersonal skills

Education

High school diploma or equivalent

Tools

POS system

Job description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

The Retail Clerk creates a thoughtful, personalized shopping experience for hotel guests, local clients, and visitors to the retail shop at The Knox. The associate brings the product knowledge, confident client service, and attention to detail expected in luxury retail, while reflecting The Knox’s warm, discreet, and anticipatory approach to hospitality. Success comes from understanding each client, sharing the stories behind the assortment, and building lasting relationships rather than focusing only on the transaction.

• Welcome each client warmly and professionally, learn what brings them into the store, and offer personalized assistance without pressure.
• Build an engaging knowledge of the assortment, designers, materials, fit, care, pricing, and product stories; share recommendations with confidence and accuracy.
• Offer thoughtful styling, gifting, and product recommendations based on each client’s preferences, occasion, and needs, including suitable alternatives when a requested item is unavailable.
• Build client relationships through attentive follow-up, special orders, gift recommendations, and approved clienteling tools while protecting the privacy of client information.
• Contribute to individual and store sales goals by recognizing relevant opportunities and completing a client’s selection in a helpful, natural way.
• Provide polished service through each transaction, including accurate POS processing, returns and exchanges, special orders, gift wrapping, and delivery coordination.
• Maintain the store’s presentation throughout the day by replenishing merchandise, supporting visual displays, keeping fitting and sales areas orderly, and following opening and closing routines.
• Receive, inspect, tag, transfer, and count merchandise; promptly report inventory discrepancies, damaged items, low stock, and useful client feedback.
• Coordinate with hotel colleagues to support guest requests, VIP needs, in-room deliveries, and special occasions, ensuring a seamless experience across the property.
• Use good judgment to resolve client concerns, involve the retail leader when needed, and follow through until the matter is addressed.
• Support private appointments, product launches, trunk shows, and other store events as assigned.
• Communicate relevant client, sales-floor, inventory, and operational notes to the retail team at shift handoff.

Qualifications

• High school diploma or equivalent required; education in fashion, retail, hospitality, or a related field is preferred.
• Previous experience in premium or luxury retail, fashion, accessories, or another service-led specialty retail role preferred.
• Experience building client relationships and working toward sales goals; POS and customer relationship management experience is a plus.
• Interest in fashion, design, and lifestyle products, with the curiosity to learn a changing assortment and represent its designers accurately.
• Excellent communication, interpersonal, and problem-solving skills; able to adapt service to a range of clients.
• Strong attention to detail, organization, discretion, and composure in a busy guest-facing environment.
• Luxury hotel or fine hospitality experience is valued; additional language skills are a plus.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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