Turndown Attendant

Auberge Resorts Collection; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Auberge Resorts Collection is seeking a Turndown Attendant to prepare guest rooms for evening use, refresh spaces, and arrange amenities according to hotel standards.

The role requires serving in the evening turn-down period, ensuring cleanliness, privacy, and timely delivery of requested items while maintaining brand standards and safety protocols.

Qualifications

• Previous housekeeping experience required. Prior experience in a luxury or full-service hotel preferred.
• Ability to stand, walk, bend, and move housekeeping supplies during a shift.
• Good communication skills and ability to follow instructions.
• Flexibility to work evening shifts, weekends and holidays.

Responsibilities

• Service assigned guest rooms during the evening turn-down period according to hotel procedures.
• Prepare beds for the night and arrange bed linen neatly.
• Refresh the room by tidying, emptying wastebaskets, and straightening furnishings and guest items without disturbing personal belongings.
• Clean and replenish bathrooms, towels, toiletries, and other approved amenities as needed.
• Draw curtains, adjust lighting, and set the room’s evening presentation according to hotel standards.
• Deliver requested items, amenities, or messages to guest rooms promptly.
• Report maintenance issues, lost property, damage, safety concerns, and unusual room conditions to a supervisor.
• Record completed rooms and communicate service issues or guest requests to the housekeeping leadership team.
• Use cleaning products and equipment safely and keep the housekeeping trolley and work area clean and organized.
• Respect guest privacy, follow room-entry procedures, and protect confidential information.
• Follow hotel policies, service standards, and health and safety requirements.
• Adhere to all housekeeping policies, procedures, and brand standards
• Meet productivity and quality expectations for guest experience
• Communicate effectively with supervisors and team members regarding needs
• Be able to use an electronic device where the task assignment will be loaded and enter maintenance tickets.
• Effectively use the communication systems provided by the hotel following the communication etiquette policy.

Skills

Attention to detail

Communication skills

Bilingual ability

Evening/weekend flexibility

Job description

Company Description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut in 2026 as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

For more information: https://auberge.com/the-knox/

Follow The Knox on Instagram @theknoxauberge

Job Description

The Turndown Attendant prepares guest rooms for evening use by completing scheduled service, refreshing the room, and arranging amenities according to hotel standards. The role provides discreet, courteous service while respecting guest privacy and personal belongings.

• Service assigned guest rooms during the evening turn-down period according to hotel procedures.
• Prepare beds for the night and arrange bed linen neatly.
• Refresh the room by tidying, emptying wastebaskets, and straightening furnishings and guest items without disturbing personal belongings.
• Clean and replenish bathrooms, towels, toiletries, and other approved amenities as needed.
• Draw curtains, adjust lighting, and set the room’s evening presentation according to hotel standards.
• Deliver requested items, amenities, or messages to guest rooms promptly.
• Report maintenance issues, lost property, damage, safety concerns, and unusual room conditions to a supervisor.
• Record completed rooms and communicate service issues or guest requests to the housekeeping leadership team.
• Use cleaning products and equipment safely and keep the housekeeping trolley and work area clean and organized.
• Respect guest privacy, follow room-entry procedures, and protect confidential information.
• Follow hotel policies, service standards, and health and safety requirements.
• Adhere to all housekeeping policies, procedures, and brand standards
• Meet productivity and quality expectations for guest experience
• Communicate effectively with supervisors and team members regarding needs
• Be able to use an electronic device where the task assignment will be loaded and enter maintenance tickets.
• Effectively use the communication systems provided by the hotel following the communication etiquette policy.

Qualifications

• Previous housekeeping experience required. Prior experience in a luxury or full-service hotel preferred
• Strong attention to detail and a courteous, service-focused approach.
• Ability to work independently, manage assigned rooms, and complete tasks within scheduled time.
• Good communication skills and the ability to follow instructions.
• Flexibility to work evening shifts, weekends, and holidays as required.
• Ability to stand, walk, bend, and move housekeeping supplies during a shift, with or without reasonable accommodation.
• Ability to work independently and as part of a team
• Effective communication skills; bilingual ability preferred

Additional Information

About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit www.friedkin.com The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.