Retail & Catering Manager- Wheaton College

Aramark Corporation; Norton (MA); On-site; USD 50,000 - 75,000; Full time

Job summary

Join a leading company as a Retail and Catering Manager at Wheaton College, where you will ensure the seamless operation of retail and catering services. This role requires strong customer rapport, excellent organizational skills, and a commitment to delivering high-quality service during events. The position also offers growth opportunities within a dynamic and supportive environment.

Qualifications

• 2-4 years of relevant experience.
• Flexibility to work evenings and weekends is required.
• Experience with profit and loss accountability preferred.

Responsibilities

• Oversee inventory management and warehousing operations.
• Develop and execute catering solutions tailored to customer needs.
• Train catering staff and maintain customer service standards.

Skills

Strong organizational skills

Excellent customer service

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Point of Sales systems

Job description

Job Description

The Retail Manager & Catering Manager for Wheaton College is responsible for operations of assigned retail location. The Retail & Catering Manager must ensure efficient operations of their store in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations.

Job Responsibilities

• Responsible for many of the non-selling aspects of the retail and catering operations, including inventory management, warehouse management, receiving, ticketing and distribution
• Develop and complete catering solutions to meet customers’ needs
• Develop and maintain effective client and customer rapport
• Deliver consistent quality in planning and carrying out events
• Facilitate the delivery of prepared food and set up of events crafted from banquet event orders
• Assist clients in planning special events and providing creative solutions to clients’ needs
• Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation
• Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event
• Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
• Ensure development and training of customer service programs and product knowledge
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
• Address and resolve any customer issues
• Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
• Periodically check and verify the accurate ticketing of merchandise
• Lead periodic physical inventories as well as potential count discrepancies
• Maintain effective client and customer rapport for mutually helpful business relationships
• At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired

• Requires a bachelor's degree or equivalent experience in business or another related field

• Familiar with Microsoft Office and Point of Sales systems

• Ability to work a flexible, event-based schedule that includes some evenings and weekends

• Strong organizational skills

• Profit and loss (P&L) accountability and /or contract -managed service experience preferred

• Ability to demonstrate excellent customer service using Aramark's standard service mode

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.comor connect with us onFacebook,InstagramandTwitter.