Retail Cashier - Gift Shop - Tulsa

Osage Casino Tulsa; Tulsa (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a dynamic role focused on delivering exceptional guest service and managing cash transactions. This position offers a unique opportunity to work in a vibrant casino environment, where your contributions will directly enhance the guest experience. Ideal candidates will possess strong communication skills, a knack for customer service, and the ability to handle cash responsibly. Join a team that values integrity, teamwork, and a commitment to excellence, while enjoying a fast-paced and rewarding workplace.

Qualifications

• Must be at least 18 years old with prior work experience.
• Required to obtain an ABLE liquor license.

Responsibilities

• Responsible for cash transactions and maintaining register area.
• Provides excellent guest services and maintains compliance with regulations.

Skills

Customer Service

Cash Handling

Basic Math Skills

Communication

MS Office

Education

High School Diploma or equivalent

Job description

Overview

Responsible for proper settlement of all transactions at point of sale.

MINIMUM QUALIFICATIONS:

Must be a minimum of 18 years of age.

Six Months of previous work experience required.

• Required to obtain an ABLE liquor license.

Gaming, Hospitality, or Customer service work experience preferred.

Prior Cash Handling preferred.

Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation.

Required to maintain a valid Driver’s License.

Required to provide documents to show the applicant is eligible to work in the United States.

Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.

Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

COMMUNICATION:

Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.

Effectively communicates concerns and information to supervisor and listens to communication from supervisor.

Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.

Observes and reports any and all unsafe behavior displayed by internal and external guests.

DEPARTMENT OPERATIONS:

Uses a cash register/POS terminal and accurately maintain all cash and credit card transactions at the register.

Maintains organization and appearance of register area and stocked supplies on an ongoing basis.

Inventory stock daily.

Responsible for sale of merchandise.

Creates teamwork by helping coworkers with essential functions.

Balances all money transactions and paperwork.

Maintains an awareness of all casino and retail promotions.

Responsible for cash bank.

Uses all available resources to complete essential duties and responsibilities.

Constantly looks for service opportunities.

Performs all other related and compatible duties as assigned.

GUEST SERVICE:

Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.

Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

REGULATORY COMPLIANCE:

Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.

Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.

Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)

Protect the Company’s value by keeping information confidential.

Perform assigned tasks under frequent supervision. Follow written and verbal instructions.

Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.

Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.

Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level.

Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities.

See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.

Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.

Travel locally, or between properties as needed.

Maintain physical condition and stamina appropriate to performance of assigned duties.

Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.

PHYSICAL DEMANDS:

The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.

Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.

Ability to use hands to finger, handle, or feel.

Ability to use arms to reach and lift above shoulders.

Must have normal auditory and good verbal communication.

Ability to lift upwards of 30 pounds.

Ability to drag, push, or pull up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Work is typically performed within a Casino setting.

Exposure to second-hand smoke.

Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required.

Noise level in the work environment is moderate to high.

The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.

The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

The employee may be exposed to risks associated with the use of tools/machinery.

Source: Hospitality Online