Retail Cashier & Customer Experience Specialist

BurgerFi | North Carolina; Raleigh (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

Ontario Trillium Foundation in Raleigh, NC seeks a friendly Cashier and Customer Service Representative to greet customers, process sales, and keep the store running smoothly.

You will handle cash and card payments, demonstrate products, maintain displays, stock shelves, and assist with inquiries from in-store and phone or online customers, in a fast-paced retail environment.

Qualifications

• Experience in retail sales or cashiering is preferred but not required.
• Strong communication skills for verbal and written interactions.
• Bilingual abilities are a plus for serving diverse customers.

Responsibilities

• Greet customers warmly and assist with shopping needs.
• Operate POS systems to process sales, returns and exchanges.
• Handle cash, card payments and other forms of payment accurately.
• Provide product demonstrations to inform customers about features.
• Maintain merchandising displays and stock shelves.
• Assist with stocking and inventory to ensure product availability.

Skills

Customer service

Cash handling

Communication

Bilingual abilities

Tools

POS systems

Job description

Job Overview
Join our dynamic team as a Cashier and Customer Service Representative, where your energy and enthusiasm will drive exceptional shopping experiences! In this vital role, you will be the friendly face that welcomes customers, manages transactions efficiently, and ensures each visit is smooth and enjoyable. Your multitasking skills will shine as you handle sales, assist with product demos, and provide top-notch service in a fast-paced retail environment. If you thrive on helping others and love engaging with diverse customers, this opportunity is perfect for you to grow your retail career while making a positive impact every day!

Responsibilities

• Greet customers warmly and assist them with their shopping needs, creating a welcoming atmosphere.

• Operate POS (Point of Sale) systems accurately to process sales transactions, returns, and exchanges.

• Handle cash, credit card payments, and other forms of payment with precision and integrity.

• Provide product demonstrations to inform customers about features and benefits, encouraging upselling opportunities.

• Maintain organized merchandising displays and stock shelves to ensure an attractive shopping environment.

• Assist with stocking shelves, inventory management, and ensuring products are readily available for customers.

• Deliver excellent customer service by addressing questions, resolving issues promptly, and maintaining phone etiquette when assisting via phone or online inquiries.

Qualifications

• Previous experience in retail sales or cashiering is preferred but not required; enthusiasm and willingness to learn are key!

• Strong communication skills in both verbal and written forms; bilingual abilities are a plus for serving diverse customers.

• Familiarity with POS systems, cash handling procedures, and basic math skills for accurate transactions.

• Experience in supervising or leading small teams is advantageous but not mandatory.

• Ability to perform merchandising tasks such as stocking shelves and organizing displays efficiently.

• Knowledge of grocery store operations or retail environments enhances your ability to excel in this role.

• Excellent phone etiquette and customer service skills to create positive interactions at every touchpoint. Join us in delivering outstanding service that keeps our customers coming back! This paid position offers a fantastic opportunity to develop your retail expertise while working in a lively team environment dedicated to excellence.