Retail Cashier and Customer Service (12-19 Hours/week)

IKEA USA; Norfolk (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join IKEA USA as a part-time customer service representative in Norfolk, VA, where you'll ensure a seamless shopping experience for customers by providing friendly and efficient service. You'll engage with customers during their final touchpoint while supporting various services like home delivery and credit options. This role offers flexible hours and a comprehensive benefits package, including generous paid time off and education assistance.

Benefits

Generous paid time off

Paid parental leave (up to 16 weeks)

Education assistance and learning programs

Co-worker discount, meal deal, and referral bonus

Medical and Rx plans

Qualifications

• 1 year sales or customer service experience preferred.
• High School Diploma or equivalent.

Responsibilities

• Ensure a positive customer checkout experience.
• Provide efficient car loading and unloading services.
• Resolve customer concerns independently.

Skills

Customer service

Sales experience

Education

High School Diploma or equivalent

Job description

Why we will love you

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

What you'll be doing day to day

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provide an efficient and accurate checkout experience in various areas of the store
• Offer additional products and services such as home delivery, credit card, and IKEA Family card
• Resolve customer concerns independently to meet their needs and expectations
• Provide friendly, safe, and efficient car loading and unloading services

Together as a Team

At IKEA, it’s all about our customers. In Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We are a diverse team working together to ensure a positive and joyful experience for all IKEA visitors and customers. We set up services, gather feedback, and make things right! Our approach is to connect with people by listening to their needs and creating genuine interactions. We are passionate about people!

QUALIFICATIONS

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Apply now!

JOB TYPE: Permanent, Part-time
BENEFITS ELIGIBLE: Yes
HOURS: Hourly role, 12-19 hours/week
Open availability on weekends
Available to close on Wednesdays and Thursdays
The pay rate for this role is $17.15/hr
At IKEA, taking care of our co-workers and their dependents is a top priority. We offer a comprehensive benefits package including:
• Generous paid time off, holiday and sick leave
• WiselyPay – earn wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment