Retail Cashier and Customer Service

IKEA USA; Florida; On-site; USD 30,000 - 40,000; Full time

Job summary

IKEA USA is seeking a Customer Relations Associate in Florida to enhance customer experiences and build loyalty. The role involves providing exceptional service during checkout and addressing customer needs effectively. Ideal candidates will have prior sales or customer service experience and a high school diploma. Enjoy a comprehensive benefits package including paid time off, tuition discounts, and a fun work environment.

Benefits

Generous paid time off

Paid parental leave (up to 16 weeks)

Co-worker discount

Education assistance and learning programs

24/7 telehealth visits

Qualifications

• 1 year sales or customer service experience preferred.
• High School Diploma or equivalent.

Responsibilities

• Ensure customers have a positive final touchpoint during the IKEA shopping experience.
• Provide an efficient and accurate checkout experience.
• Resolve customer concerns independently.

Skills

Sales experience

Customer service

Education

High School Diploma or equivalent

Job description

Why we will love you

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

What you'll be doing day to day

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provide an efficient and accurate checkout experience in various areas of the store
• Offer additional products and services such as home delivery, credit card, and IKEA Family card
• Resolve customer concerns independently to meet their unique needs and expectations
• Provide friendly, safe, and efficient car loading and unloading services

Together as a Team

At IKEA, it’s all about our customers. In Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We are a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers. We set up services, gather feedback, and make things right! Our approach is to connect with people by listening to their personal needs and creating genuine interactions. We are passionate about people!

QUALIFICATIONS

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Apply now!

At IKEA, taking care of our co-workers and their dependents is a top priority. We offer our eligible, regular co-workers (part-time and full-time) a comprehensive benefits package to help maintain work-life balance, well-being, and future planning. Join our team and enjoy these benefits and more:
• Generous paid time off, holiday and sick leave
• WiselyPay – earn wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. Please note that this is a Sensitive Position. The successful candidate will be required to complete a background check and drug test as a condition of employment.