Retail Carts Attendant

IKEA Gruppe; Centennial, Northern (CO, KY); Hybrid; Confidential; Full time

Benefits offered by this job

Paid time off

Holiday and sick time

Education assistance and learning

Retail employee discount

Pet insurance program

Paid parental leave (up to 16 weeks)

Co-worker meal deal

Meal deal

Job summary

IKEA Gruppe in Centennial, Colorado seeks a Customer Relations Associate to enhance the shopping experience through exceptional service at the checkout, multi-channel engagement, and upselling of delivery and payment options. You will resolve concerns, support customers, and contribute to a friendly and efficient store environment.

Join a diverse team focused on lasting customer relationships and a positive, inclusive workplace.

Qualifications

• Experience in customer service in a retail setting.
• Ability to work nights and weekends.
• Willingness to work 34–40 hours per week.

Responsibilities

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provides an efficient and accurate checkout experience in various areas of the store
• Offers additional products and services such as home delivery, credit card, and IKEA Family card
• Resolves customer concerns independently to meet their unique needs and expectations
• Provides friendly, safe, and efficient car loading and unloading services

Skills

Customer service

Checkout experience

Upselling

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provides an efficient and accurate checkout experience in various areas of the store
• Offers additional products and services such as home delivery, credit card, and IKEA Family card
• Resolves customer concerns independently to meet their unique needs and expectations
• Provides friendly, safe, and efficient car loading and unloading services

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE: Permanent – Full-Time (benefits eligible)

HOURS: 34-40 hrs/week (FT)

SHIFT: Retail Environment, must be able to work nights & weekends.

The hourly pay rate for this position is $19.50.

• Generous paid time off, holiday and sick time.
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus pAans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment