Retail Call Center Associate

Packers; Green Bay (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

The Green Bay Packers are seeking a customer-focused pro shop team member to help manage the daily ecommerce operations for the Pro Shop. You will assist customers by phone and in person, process orders, and support merchandise fulfillment in a fast-paced environment.

Flexibility is required for weekends and game days, with shifts typically spanning days to evenings. Basic computer skills, strong communication, and teamwork will help you succeed in this role.

Qualifications

• Home game weekends and special events are required workdays.
• Availability must be a minimum of 3 days a week including nights and weekends.
• Learn to use Magento and NCR CounterPoint; comfortable with Word and Excel.
• Ability to interact easily with customers and work within time limits during busy periods.
• Strong communication and organizational skills; able to work as part of a team.

Responsibilities

• Answering incoming phone calls at the Call Service Center, taking orders, and assisting customers.
• Making courtesy calls to customers or referrals.
• Be knowledgeable about the Green Bay Packers and Lambeau Field businesses.
• Check-in new merchandise, pick and pack orders when phone activity is slow.
• Process gift notes, scan picksheets, fulfill gift cards, and support special projects.

Skills

Customer service

Communication

Time management

Teamwork

Multitasking

Tools

Magento

NCR CounterPoint

Word

Excel

Job description

2230 S Ashland Ave, Green Bay, WI 54304, USA

Job Description

Posted Thursday, September 3, 2026 at 5:00 AM

Green Bay Packers Job Posting

JOB SUMMARY:

This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division.

JOBResponsibilities:

• ResponsibleforansweringincomingphonecallsatourCallServiceCenterinaprofessional manner, taking orders over the phone and assisting customers withinquiries.
• Responsibleforcustomercourtesycallsthroughcall-backsorreferrals.
• ResponsibleforbeingknowledgeableabouttheGreenBayPackersandotherLambeau Field businesses, as well as have an awareness of current events of theorganization.
• Responsible for other duties, such as check-in of new merchandise, picking andpackingorders ifthe phonesbecomeslow.
• Responsible for processing gift notes,scanningpicksheets,fulfilmentofgiftcardsandotherdutiesasassigned.
• Responsibleforassistingmanagerandsupervisorswithspecialprojectsasneeded.

Qualifications:

• Home game weekends and special events are required workdays.Retail store shiftsmaybenecessaryforassistance.
• Position requires flexibility in scheduling. Availability must be at a minimum, 3 daysa week including nights and weekends. Hours could range from 8 hours to 35 hours,dependingon individualavailabilityandourbusinessneeds.
• Learn how to use Magento and NCR CounterPoint operating systems.Able to becomfortableusingdesignatedcomputerapplications,includingWordandExcel.
• Ability to interact easily with customers, and work within time limitations duringbusyperiods.
• Abletohavegoodcommunicationandorganizationalskills,aswellaslegiblehandwriting.
• AbilitytoworkaspartofateamtoachieveProShopgoals.
• Hours will range from 7:45am to 8:00pm, but may vary due to the Packers gameschedule.

Supervisedby: ProShopManager,AssistantManagers,Coordinators,andSupervisor

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.

2230 S Ashland Ave, Green Bay, WI 54304, USA