Retail & Café Experience Specialist

PERG online; Eagan, Northern (MN, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Dental benefits

Vision benefits

Healthcare benefits

Discounts at Omni properties

Education opportunities

Job summary

Omni Viking Lakes Hotel in Eagan, MN seeks a Retail Sales Agent to deliver extraordinary guest service at the Copper & Thistle / Coffee Market outlets. You will upsell merchandise, prepare beverages, manage cash and assist with F&B service as needed.

This role requires strong communication in English, prior customer service experience, and flexibility to work weekends and holidays. Perks include dental/vision benefits and employee discounts across Omni properties.

Qualifications

• Previous customer service experience is preferred.
• Scheduling flexibility, including weekends and holidays.
• General knowledge of cash handling and POS systems is preferred.
• Must have Minnesota Food Handlers certification and alcohol tips certificate or training will be provided.

Responsibilities

• Open or close the outlet as assigned and ensure on-time opening.
• Upsell and organize the retail shop/café merchandise and produce quality beverages.
• Assist with lobby lounge service when needed.
• Maintain assigned cash bank each shift and manage inventory as required.
• Keep a clean work area and stay knowledgeable about hotel outlets and amenities.

Skills

Customer service

Cash handling

POS systems

Communication

Tools

Cash register system

Micros

Microsoft Office

Job description

Omni Viking Lakes Hotel is seeking aRetail Sales Agent.This position is responsible for day-to-day Copper & Thistle / Coffee Market operations and providing extraordinary customer service to guests, members, and associates.

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Salary for this position starts at:$21.00/hour.Omni Viking Lakes Hotel reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Part Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Dental, Vision and other healthcare benefits.

Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Essential Job Functions:

• Responsible for either the opening or closing of the outlet as assigned. Ensure that outlets are open on time.
• Upsell and organize the retail shop / café merchandise. Also Produce quality beverages for customers such as lattes, cappuccinos, and other espresso-based drinks, blended drinks, and coffee.
• Helps Lobby lounge to run food and beverage, assisting with tables service when needed
• Responsible for maintaining assigned bank each shift.
• Supports new Omni standards and response to changes and updates in the retail area
• Alert Managers of any inventory shortages or ordering needs.
• Follow up on daily projects to ensure follow through.
• Conduct daily and monthly physical inventory
• Responsible for maintaining a clean work area.
• Responsible for maintaining general knowledge of the hotel, including locations of dining outlets, pool, and spa to assist guests and members.
• Complete other duties as assigned by management.
• Ability to run the place on their own, include financial responsibility and operation needs
• Ability to create daily orders and requisitions for all retail items, including F&B as well.

Qualifications:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
• Previous customer service experience is strongly preferred.
• Scheduling flexibility, including willingness to work split shifts, weekends and holidays.
• General knowledge of cash handling and Point of Sale systems is preferred.
• Must have and maintain current Minnesota’s Food Handlers certification and alcohol tips certificate (If not, training will be conducted during the first week of hire)

Physical Requirements:

• Must be able to lift and move moderate weights.
• Must be able to stand for extended periods of time.

Working Environment:

• Occasional outdoor tasks and travel around property when needed.

Tools & Equipment:

• Computer, printer, telephone, cleaning supplies, Credit cards reader, coffee and cleaning machines
• Micros, Microsoft Office programs