Retail Business Analyst

Cracker Barrel; Lebanon (TN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits on day 1

Dental & Vision benefits

Life Insurance

Disability coverage

Paid vacation / EAP

401k with company match

Employee stock purchase program

Tuition reimbursement

Retail & food discounts

Job summary

Cracker Barrel stores and the Store Support Center are seeking a process improvement professional to own and enhance the retail signage process, driving scalable workflows and continuous improvements. You will collaborate with Technology, Data, Merchandising, Retail Operations, and Content teams to implement changes that improve efficiency and accuracy.

Using analytics and AI-enabled tools, you will support data preparation, validation, and optimization, while designing measurement frameworks

Qualifications

• College degree preferred; two years of experience in retail operations, merchandising, or store execution strongly preferred.

Responsibilities

• Own and improve the signage process from current-state to future-state design.
• Redesign workflows to be simpler, more scalable, and easier to maintain via automation and standardization.
• Maintain accountability for signage execution activities to ensure continuity and credibility.
• Partner with Technology, Data, Merchandising, Retail Operations, and Content teams to implement process and system improvements.
• Leverage analytics and AI-enabled tools to support data preparation, exception detection, validation, and optimization.
• Design measurement frameworks for store layouts, pilots, and A/B tests to evaluate impact.

Skills

Process thinking

Data analysis

Excel proficiency

Cross-functional collaboration

AI tools familiarity

Data visualization

Analytical mindset

Test measurement design

Education

Bachelor's degree

Tools

Excel

Copilot / AI tooling

Job description

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here…we’re all in good company.

What You'll Do

• Own and continuously improve the retail signage process, including current-state assessment, future-state design, and ongoing performance monitoring.
• Redesign workflows to be simpler, more scalable, and easier to maintain through automation and standardization.
• Maintain accountability for select signage execution activities to ensure operational continuity and credibility.
• Partner with Technology, Data, Merchandising, Retail Operations, and Content teams to implement process and system improvements.
• Leverage analytics and AI-enabled tools to support data preparation, exception detection, validation, and optimization.
• Apply established process improvement patterns to other retail execution workflows as scope expands.
• Design measurement frameworks for store layout variations, pilots, and A/B tests to evaluate effectiveness across sales, shopper engagement, execution quality, and operational impact.
• Create standardized dashboards and recurring reporting to support decision-making, test readouts, and post-launch evaluations.

Experience and Education

• College degree preferred. Equivalent combinations of education and experience will be considered. Two years of experience supporting retail operations, merchandising, or store execution processes is strongly preferred.

Knowledge and Skills

• Strong process-thinking mindset with the ability to see how work flows across people, systems, and data.
• Ability to analyze workflows, identify inefficiencies, and propose practical improvements.
• Applied data literacy, including comfort working in Excel to analyze operational workflows and performance metrics.
• Ability to collaborate effectively across cross‑functional teams.
• Familiarity with AI-assisted tools (e.g., copilots, automation, or intelligent validation tools) used to support operational efficiency is a plus.
• Strong analytical mindset with the ability to translate store‑level data into insights and recommendations.
• Experience or comfort working with retail performance metrics related to merchandising execution, store layout effectiveness, and test measurement.
• Skill in leveraging data visualization to communicate to various audiences.
• Ability to design simple but effective test measurement frameworks (e.g., control vs. test stores, pre‑/post‑analysis).

Focus on You

• Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1 | Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
• Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
• Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!

A Little About Us

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots — always serving up more than a meal.

Equal Opportunity Statement

Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.