Sales Support Associate I

Tapestry, Inc.; Palo Alto (CA); Hybrid; USD 35,000 - 60,000; Full time

Job summary

Coach in Palo Alto is seeking a Sales Support Associate I to welcome clients with warmth, assist with product selection, and maintain a polished sales floor.

You will handle POS transactions, assist with stockroom, shipments, and daily merchandising, while delivering exceptional customer service in a fast-paced luxury environment.

Flexible schedule including nights and weekends; moderate lifting; strong English communication required.

Qualifications

• 1+ year of retail experience (cashier/stock) in luxury retail.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop), Mobile POS and Internet usage.
• Strong English language proficiency.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally).

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Retail sales

Attention to detail

Job description

## Sales Support Associate IApply: Palo Alto, California, USA (Palo Alto - Coach): Full time: Posted Today: JR15741Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.**Key responsibilities*** Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.* Serve as a brand ambassador internally and in the local market; support social media engagement.* Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.* Suggest add-on products, promote gift cards, and capture customer information where permitted.* Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.* Manage stock levels, replenish sales floor, and execute visual merchandising updates.* Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.* Maintain housekeeping standards and adhere to Loss Prevention guidelines.**Requirements*** 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered* Possesses current knowledge of fashion trends and competition in the marketplace.* Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.* Strong attention to detail and organizational skills.* Ability to multitask in a fast-paced environment.* Excellent communication and customer service skills.* Ability to work in a fast-paced environment,* Strong English language proficiency. *(for EU)*Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).*Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.*Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.