Retail Branch Manager (Mall of America)

Currency-Exchange-International; BLOOMINGTON (MN); On-site; USD 53,000 - 56,000; Full time

Benefits offered by this job

2 weeks vacation

Paid sick leave

Disability insurance

401K plan

Cell phone reimbursement

Public transportation reimbursement

Job summary

Currency Exchange International (CXI) is seeking a Full-Time Retail Branch Manager for our Mall of America location in Bloomington, MN. The role focuses on leading branch operations, ensuring excellent customer service, and adherence to regulatory and security standards.

You will manage staff, training, and budgets while maintaining currency inventories and accurate records. The position offers paid vacation, benefits, and a 401K match with disability coverage.

Qualifications

• Retail management experience or equivalent leadership role in financial services.
• Ability to supervise staff, ensure compliance, and manage branch performance.
• Proven record of delivering excellent customer service and achieving budgets.

Responsibilities

• Lead branch operations and staff to meet service goals and budgets.
• Ensure compliance with policies, security procedures and AML rules.
• Maintain inventories of currencies and accurate transaction records.
• Promote branch through local marketing and community outreach.

Skills

Customer service

Staff training

Budget management

Regulatory compliance

Security adherence

Inventory control

Team leadership

Job description

Salary Range: $53,000.00 To $56,000.00 Annually

Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida.

Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in the United States. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: https://www.ceifx.com/about/life-at-cxi

Our Value Statement:We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

• Customer First -We earn the right to be our clients’ first choice.
• Integrity -We hold ourselves to the highest standard to build trust.
• Collaborative -We always win as a team.
• Innovative -We find new methods to deliver change and advance technology to the industry.
• Passionate -We are driven to be the best in class.

Currency Exchange International is currently seeking a Full-Time Retail Branch Manager to join our team at our branch at The Mall of America located in Bloomington, MN.

Essential Functions:

• Ensure staff follow practices and regulations in the Retail Policy Procedure Manual
• Provide excellent customer service to store’s clients
• Ensure store reaches the maximum performance in line with the budget
• Help to organize and ensure full training is carried out with all new employees
• Ensure appearance of branch is neat and tidy at all times
• Assist in ensuring adherence to CXI’s retail security policies at all times
• Help in all ways to control operation and staff costs in branch
• Ensure all Money Laundering and Compliance regulations are adhered to at all times
• Ensure all inventories are reconciled on a daily basis in line with procedures
• Maintain adequate inventories of foreign and US Dollar currencies are maintained to support regular seasonal volumes
• Maintain sufficient stocks of foreign and US currency through wholesale inventory ordering
• Keep accurate and detailed records of all transactions, expenses, and inventory levels for accounting purposes
• Maintain excellent working relationship between CXI and the landlord for the facility we lease our branch location from
• Marketing of the branch through referral flyer distribution, web marketing, and check cashing flyer distribution
• Business Insight
• Decision Quality
• Navigating Challenging Conversations
• Builds Effective Teams
• Functional Management Skills

Schedule:

• 40 hours per week
• Available to work Monday-Friday 9:00 AM to 5:00 PM (Coverage may be needed other days if call outs occur).
• Public Transportation Commute Reimbursement to and from work (Toll/Metro/ Bus)
• 2 weeks of paid vacation
• 1 week of paid sick leave
• Short and long-term disability, fully paid by CXI
• Eligibility to enroll in our 401K Plan, company match up to 5%
• $50 Monthly Cell Phone Reimbursement

Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm