Full-Time Branch Manager (Norfolk)

Currency-Exchange-International; Norfolk (VA); On-site; USD 45,000 - 47,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

401K with company match

Cell phone reimbursement

Job summary

Currency Exchange International is seeking a full-time Retail Branch Manager for our Norfolk, Virginia location. The role drives branch performance, oversees staff, and ensures compliance with regulatory and company policies. Includes training, cash management, and customer service excellence to support seasonal currency volumes.

The position offers 40 hours per week, weekday schedule, and benefits including paid vacation, sick leave, disability, 401K match, and cell phone reimbursement.

Qualifications

• Experience in retail banking/financial services preferred.
• Ability to lead a team and manage branch operations.
• Strong understanding of compliance and AML policies.

Responsibilities

• Ensure staff follow Retail Policy procedures and regulations.
• Provide excellent customer service to branch clients.
• Meet or exceed branch performance in line with budget.
• Organize training for new employees and ensure neat branch appearance.
• Maintain inventories of currencies and ensure daily reconciliation.
• Monitor compliance with money laundering and other regulations.

Skills

Customer service

Staff management

Budget adherence

Regulatory compliance

Training

Inventory management

Leadership

Communication

Job description

Salary Range: $45,000.00 To $47,000.00 Annually

Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida.

Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in the United States. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: https://www.ceifx.com/about/life-at-cxi

Our Value Statement:We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

• Customer First -We earn the right to be our clients’ first choice.
• Integrity -We hold ourselves to the highest standard to build trust.
• Collaborative -We always win as a team.
• Innovative -We find new methods to deliver change and advance technology to the industry.
• Passionate -We are driven to be the best in class.

Currency Exchange International is currently seeking a Full-Time Retail Branch Manager to join our team at our branch in Norfolk, Virginia!

Essential Functions:

• Ensure staff follow practices and regulations in the Retail Policy Procedure Manual
• Provide excellent customer service to store’s clients
• Ensure store reaches the maximum performance in line with the budget
• Help to organize and ensure full training is carried out with all new employees
• Ensure appearance of branch is neat and tidy at all times
• Assist in ensuring adherence to CXI’s retail security policies at all times
• Help in all ways to control operation and staff costs in branch
• Ensure all Money Laundering and Compliance regulations are adhered to at all times
• Ensure all inventories are reconciled on a daily basis in line with procedures
• Maintain adequate inventories of foreign and US Dollar currencies are maintained to support regular seasonal volumes
• Maintain sufficient stocks of foreign and US currency through wholesale inventory ordering
• Keep accurate and detailed records of all transactions, expenses, and inventory levels for accounting purposes
• Maintain excellent working relationship between CXI and the landlord for the facility we lease our branch location from
• Marketing of the branch through referral flyer distribution, web marketing, and check cashing flyer distribution
• Business Insight
• Decision Quality
• Navigating Challenging Conversations
• Builds Effective Teams
• Functional Management Skills

Schedule:

• 40 hours per week
• Available to work Monday-Friday 9:00 AM to 5:00 PM (Coverage may be needed other days if call outs occur).
• Public Transportation Commute Reimbursement to and from work (Toll/Metro/ Bus)
• 2 weeks of paid vacation
• 1 week of paid sick leave
• Short and long-term disability, fully paid by CXI
• Eligibility to enroll in our 401K Plan, company match up to 5%
• $50 Monthly Cell Phone Reimbursement

Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm