Retail Branch Manager (The Galleria)

Currency-Exchange-International; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

2 weeks vacation

1 week sick leave

Disability - fully paid

401K with company match up to 5%

$50 Monthly Cell Phone Reimbursement

Job summary

Currency Exchange International (CXI) seeks a Full-Time Retail Branch Manager for the Galleria branch in Houston, TX. The role leads daily operations, drives customer service excellence, and oversees staff performance and compliance.

Strong leadership and budget skills are essential to maximize branch performance and ensure secure, accurate transactions. The position includes branch marketing, inventory management, and collaboration with CXI’s security and compliance policies.

Qualifications

• Excellent customer service and client handling.
• Experience building and leading teams in a retail setting.
• Ability to train staff and implement policies.
• Strong decision-making and problem-solving skills.
• Financial awareness: budgets, costs, and inventory.
• Familiarity with compliance and AML regulations.

Responsibilities

• Lead branch operations to meet budgeted performance.
• Maintain excellent customer service at the Houston Galleria location.
• Train and supervise staff; ensure proper onboarding and performance.
• Ensure security policies and daily cash reconciliation are followed.
• Manage inventory of foreign and US currencies; coordinate ordering.
• Maintain vendor and landlord relationships and local marketing efforts.

Skills

Customer service

Team leadership

Training & coaching

Decision making

Budget & cost control

Compliance & AML

Job description

Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida.

Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in the United States. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options.

Visit our website to learn more about life at CXI: https://www.ceifx.com/about/life-at-cxi

Our Value Statement:

We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

• Customer First -We earn the right to be our clients’ first choice.
• Integrity -We hold ourselves to the highest standard to build trust.
• Collaborative -We always win as a team.
• Innovative -We find new methods to deliver change and advance technology to the industry.
• Passionate -We are driven to be the best in class.

Currency Exchange International is currently seeking a Full-Time Retail Branch Manager to join our team at our branch at The Galleria located in Houston, TX.

Essential Functions:

• Ensure staff follow practices and regulations in the Retail Policy Procedure Manual
• Provide excellent customer service to store’s clients
• Ensure store reaches the maximum performance in line with the budget
• Help to organize and ensure full training is carried out with all new employees
• Ensure appearance of branch is neat and tidy at all times
• Assist in ensuring adherence to CXI’s retail security policies at all times
• Help in all ways to control operation and staff costs in branch
• Ensure all Money Laundering and Compliance regulations are adhered to at all times
• Ensure all inventories are reconciled on a daily basis in line with procedures
• Maintain adequate inventories of foreign and US Dollar currencies are maintained to support regular seasonal volumes
• Maintain sufficient stocks of foreign and US currency through wholesale inventory ordering
• Keep accurate and detailed records of all transactions, expenses, and inventory levels for accounting purposes
• Maintain excellent working relationship between CXI and the landlord for the facility we lease our branch location from
• Marketing of the branch through referral flyer distribution, web marketing, and check cashing flyer distribution
• Business Insight
• Decision Quality
• Navigating Challenging Conversations
• Builds Effective Teams
• Functional Management Skills

Schedule:

• 40 hours per week
• Available to work Monday-Friday 9:00 AM to 5:00 PM (Coverage may be needed other days if call outs occur).
• Public Transportation Commute Reimbursement to and from work (Toll/Metro/ Bus)
• 2 weeks of paid vacation
• 1 week of paid sick leave
• Short and long-term disability, fully paid by CXI
• Eligibility to enroll in our 401K Plan, company match up to 5%
• $50 Monthly Cell Phone Reimbursement

Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm