Retail Branch Manager

M&T Bank; Vergennes (VT); On-site; USD 62,200 - 103,600; Full time

Job summary

M&T Bank in Vergennes, Vermont is seeking a Branch Manager to lead a customer-focused team, drive sales, and deliver exceptional service in the community. You’ll foster strong relationships with clients, collaborate with cross-functional partners, and role-model the bank’s service standards.

You’ll manage daily operations, coach staff, monitor performance, and guide the branch to profitability while ensuring regulatory compliance and risk controls in a fast-paced, growth-oriented environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Four years of relevant experience.
• Minimum three years sales experience.
• Two years managerial experience or demonstrated leadership.
• Licensing in Life/Accident and Health Insurance within 18 months.

Responsibilities

• Lead branch team to meet annual sales and profitability goals.
• Develop talent and coach staff for growth.
• Maintain federal registration requirements under the SAFE Act.
• Manage customer relationships and resolve issues.
• Collaborate with other bank areas to serve customers.

Skills

Sales experience

Communication skills

Interpersonal skills

Leadership

Time management

Customer service

Spanish language

Education

Bachelor’s degree

Four years’ relevant experience

Two years managerial experience

Insurance licensing (Life/Health) within 18 months

M&T Business Banking Specialist within 18 months

Tools

Microsoft Office

Job description

At M&T Bank you can step into a role at where your impact is immediate—and visible. Our Branch Manager’s lead dynamic, customer-focused teams, drive business growth, and build meaningful relationships in our communities.

While branch management experience is valued, this role is equally well-suited for high-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare where team leadership and exceptional customer experience are core to success.

You’ll stand out if you have experience in environments where you:

• Lead from the front—motivating teams to hit sales and service goals
• Create experiences that keep customers coming back
• Build relationships—with customers, teams, and your local community
• Develop talent—coaching others to grow and succeed
• Thrive in a fast-paced, results-driven environment
• Take ownership—driving performance and continuously improving outcomes

At M&T Bank, you’ll take these skills and apply them in this role at an organization that offers:

• Stability and long-term career growth
• Deeper, relationship-driven customer interactions (not just transactions)
• Opportunities to lead a business—not just manage a team
• Exposure to financial products and services that help customers reach real life goals

Scope of Responsibilities

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.

Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.

Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory/ Managerial Responsibilities

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required

Bachelor’s degree,

OR, in lieu of degree,

Four (4) years’ relevant experience. Minimum three years sales experience

Minimum Two Years’ Managerial Experience Or Proven Leadership Abilities.

At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.

M&T Business Banking Specialist within 18 months of hire.

Demonstrated strong knowledge of Business Banking products, services and client relationship management.

M&T Way Certified

Precision Leadership Certified Bi-lingual/Spanish preferred

Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.

Experience With Internet And Email Preferred

Education and Experience Preferred

• Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time management, and prioritization skills.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Vergennes, Vermont, United States of America