Branch Manager

M&T Bank; Scarborough (ME); On-site; USD 62,000 - 104,000; Full time

Job summary

M&T Bank in Scarborough, ME, is seeking a Branch Manager to lead a dynamic, customer-focused team and drive sales and service excellence in the local community.

The role requires a bachelor’s degree or equivalent experience, with prior sales leadership. Licensed banking credentials and bilingual abilities are valued, with training provided to obtain necessary licenses. This position offers growth within a stable, long-term banking career.

Qualifications

• Bachelor’s degree or 4 years relevant experience; minimum three years sales experience.
• Two years managerial experience or proven leadership abilities.
• Licensing within 18 months; training provided.
• Strong knowledge of Business Banking products and client relationship management.
• M&T Way Certified; Precision Leadership Certified; Bi-lingual/Spanish preferred.
• Proficient in PC software and Microsoft Office.

Responsibilities

• Lead branch team to achieve annual sales and profitability goals.
• Maintain federal registration requirements outlined in the SAFE Act.
• Stay current on operational, product, and system changes; maintain risk management decisions.
• Grow the business through proactive sales and outside calling activities.
• Build productive partnerships with bank areas to resolve customer and employee issues.

Skills

Leadership

Sales

Customer service

Communication

Relationship building

Coaching

Bilingual Spanish

Education

Bachelor’s degree

4 years relevant experience

3+ years sales experience

Tools

Microsoft Office

Internet & Email

Job description

Overview:

At M&T Bank you can step into a role at where your impact is immediate—and visible. Our Branch Manager’s lead dynamic, customer-focused teams, drive business growth, and build meaningful relationships in our communities.

Overview:

At M&T Bank you can step into a role at where your impact is immediate—and visible. Our Branch Manager’s lead dynamic, customer-focused teams, drive business growth, and build meaningful relationships in our communities.
While branch management experience is valued, this role is equally well-suited for high-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare where team leadership and exceptional customer experience are core to success.
You’ll stand out if you have experience in environments where you:

• Lead from the front—motivating teams to hit sales and service goals
• Create experiences that keep customers coming back
• Build relationships—with customers, teams, and your local community
• Develop talent—coaching others to grow and succeed
• Thrive in a fast-paced, results-driven environment
• Take ownership—driving performance and continuously improving outcomes

• Stability and long-term career growth
• Deeper, relationship-driven customer interactions (not just transactions)
• Opportunities to lead a business—not just manage a team
• Exposure to financial products and services that help customers reach real life goals

Scope of Responsibilities:

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.
Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.
Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory/ Managerial Responsibilities:

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required:

Bachelor’s degree,
OR, in lieu of degree,
Four (4) years’ relevant experience. Minimum three years sales experience

Minimum Two Years’ Managerial Experience Or Proven Leadership Abilities.

At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.
M&T Business Banking Specialist within 18 months of hire.
Demonstrated strong knowledge of Business Banking products, services and client relationship management.
M&T Way Certified
Precision Leadership Certified Bi-lingual/Spanish preferred
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.

Experience With Internet And Email Preferred.

Education and Experience Preferred:

Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
Strong financial services product knowledge preferred.
Strong organization, time management, and prioritization skills.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Scarborough, Maine, United States of America