Retail Branch Manager

The Hope Group, A SunSource Company; Fitchburg (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Hope Group, A SunSource Company, seeks a Store/Branch supervisor to lead daily operations, supervise staff, and ensure policy adherence across the site. You will oversee pricing, purchasing, receiving, and inventory accuracy while coordinating with sales to fulfill customer needs.

Responsibilities include directing store personnel, handling customer inquiries, processing orders, and ensuring safety compliance. Occasional travel and collaboration with multiple NE locations are expected.

Qualifications

• Management experience in a store/branch setting.
• Ability to supervise personnel and guide performance.
• Experience with pricing, purchasing and inventory processes.

Responsibilities

• Oversee day-to-day operations of the store/branch and staff.
• Handle customer inquiries, order entry, pricing and quotes.
• Plan and assign work, conduct performance reviews, and ensure safety compliance.
• Manage purchasing, receiving, and inventory control processes.
• Prepare and maintain records, reconcile cash sales and deposits.
• Coordinate shipping, packing and fulfillment of orders.

Skills

Team supervision

Customer service

Inventory management

Pricing

Purchasing

Logistics

Job description

The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com

Job Summary

Responsible for managing and directing the activities of the Store/Branch including the supervision of personnel; coordination and implementation of company policies, procedures and processes; purchasing and receiving materials; filling orders and maintaining inventories with accountability for results in terms of operations and profitability.

Essential Functions

Manage the day to day activities of Store/Branch personnel involved with fluid power, connectors and industrial products. Perform a variety of customer services, including order entry, price and delivery information, quotations, inquiries, expediting, etc.

Plan, assign, assist and direct the work of store personnel. Instruct personnel in proper methods, procedures and duties. Conduct employee performance reviews and make recommendations regarding hiring, transfers, terminations and wage adjustments. Monitor, follow-up and take corrective action as necessary, relative to employee performance and conduct issues. Follow and ensure compliance with all safety rules, regulations and practices.

Receive and review inquiries and orders, checking to insure correct identification of parts and assemblies. Price items using established Tribute pricing and other pricing practices as directed by management.

Purchase non-stock items to meet sales order requirements. Identify suppliers, obtain price and delivery quotations and place purchase orders.

Receive purchased material, check for proper identification, quantities, shipping damage, etc. Note discrepancies and sign for receipt. Place newly received material in the proper BIN locations and enter into inventory records. Assure that all inventory items are properly identified and BIN located.

Maintain accurate inventory records performing periodic inventory and cycle counts as necessary. Work with purchasing and warehouse regarding factory returns, inventory levels and to resolve questions arising from cycle counts or daily warehouse activity.

Maintain all required records, logs and reports. Reconcile the cash sale account weekly by monitoring ROQ and by using the CSPAY report to deposit cash and checks. Resolve discrepancies in a timely manner

Fill customer orders for over-the-counter sales or shipments. Pick material from inventory, pack as necessary and arrange for shipping.

Operate handling equipment as necessary for moving and storing heavy items such as reels of hose. Make up hose assemblies, cutting hose to length and assembling various required fittings working to exact quality standards.

Provide leads to outside sales persons for new customers, major projects or new product applications. Support outside sales by providing quotations, other customer services. Travel with outside sales when required to enhance sales opportunities or resolve customer concerns or complaints.

Distribute correspondence to all personnel such as price lists, catalogs, and new product information from Parker Hannifin Fluid Power/Fluid Connector Groups.

Travel - The Hope Group operated multiple facilities throughout the New England area. From time to time out employees will be required to travel to other locations. Examples of required travel may include, but are not limited to, company events, conferences, open houses, training, orientation, and coverage for labor shortages. When travel to other locations is required, employees will be reimbursed for the use of personal vehicles as detailed in the Travel Reimbursement Policy from in The Hope Group Business Management System [BMS].

Support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes and supporting their continual improvement.

Perform other similar or related duties as instructed or as position responsibilities necessitate.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #thgassc

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.