Retail Bike Technician

DICK'S Sporting Goods; Mission (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Bike Technician to deliver a differentiated customer experience by building, repairing, and selling bicycles in our Bike Department. This role emphasizes quality workmanship and the ability to translate knowledge and trends into strong product recommendations that meet customer needs.

Responsibilities include creating a world-class customer experience, upholding merchandise presentation standards, engaging customers with passion and bike expertise, promoting

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand for long periods and lift up to 35 lbs.
• Strong interpersonal skills and knowledge of bicycles and components.

Responsibilities

• Build and repair bikes in accordance with established procedures.
• Create a world-class customer experience through passionate engagement in the Bike Department.
• Promote warranty sales and Scorecard loyalty program offerings.
• Maintain Bike Department presentation and signage to company standards.
• Support the team across the store and uphold safety and SOPs.
• Assist with assembly of exercise equipment as needed.

Skills

Bike repair

Customer service

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.