Retail Bike Technician

DICK'S SPORTING GOODS; Garner (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading sporting goods retailer is seeking a Bike Technician to provide exceptional customer service and technical expertise in bicycle repair and sales. The role focuses on creating a differentiated customer experience in the Bike Department while adhering to company standards. Ideal candidates will have experience in bike building and repair, along with a passion for cycling.

Qualifications

• Prior experience of building, repairing, and selling bicycles is preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally.
• Ability to work extended periods of time standing or walking.

Responsibilities

• Create a world-class customer experience by providing passionate customer service.
• Build and repair bikes in accordance with established procedures.
• Achieve sales goals through selling bikes and related merchandise.

Skills

Customer-Focus

Collaborative

Action-Oriented

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will draw from personal experiences, industry research, and trends to provide strong product recommendations that align with the customer’s needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintain merchandise presentation standards and signage of Bike Department to company standards as directed.
• Adhere to policies and procedures related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all company information.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar for what great teammates look like. They define behaviors that drive our business while ensuring a great teammate and athlete experience. The traits we look for include:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS:

• Prior experience of building, repairing, and selling bicycles is preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.