Retail Bike & Snow Technician

Public Lands; Saint Paul (MN); On-site; USD 17,000 - 26,000; Full time

Job summary

DICK'S Sporting Goods in Saint Paul, MN is seeking a capable bike and ski/snow technician to assemble, repair, and service equipment while delivering friendly, knowledgeable customer service.

You will diagnose faults, educate customers on repairs, maintain shop records, and support store standards. Flexible availability including nights and weekends is required; prior retail experience helps.

Qualifications

• Flexible availability including nights, weekends, and holidays (may include store hours).
• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, and lift up to 35 lbs. occasionally.

Responsibilities

• Assembles, maintains, and repairs action sports equipment (bike/snow) per standards.
• Assist with bike and ski/snow services and repairs; fit accessories and perform safety checks.
• Diagnose faults and provide repair estimates to customers; educate on repairs.
• Assemble new equipment and partner with lead for quality checks before handing off to the explorer.
• Support selling and customer service standards by providing friendly environment and product knowledge.
• Maintain complete shop records and assist with workflow improvements.

Skills

Customer service

Flexible availability

Physical stamina

Communication

Tools

Bike repair tools

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

• Assembles, maintains, and repairs action sports equipment (bike/snow) meeting the needs of the explorer and in accordance with company and vendor standards.
• Assist with everyday services, including but not limited to:
• Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Ski/Snow: mounting bindings, base services, sharpening edges, waxing, brushing, polishing and preparation and detuning tips/tails.
• Diagnose faults, damage, and wear to give accurate estimates to customers, and educating them on and whether repairs are essential or recommended.
• Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer.
• Understands explorers’ behavior, can successfully assess needs and recommend product/service meets those specific needs.
• Support Company standards of selling and customer service by providing a friendly environment, including greeting, and acknowledging every customer and maintaining solid product knowledge.
• Assist and recommend explorers with the purchase of Bike and Snow Accessories as needed.
• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services.
• Preserving complete and accurate shop records and maintaining record keeping systems
• All other tasks assigned by management.

Qualifications

• Flexible availability – including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.