Retail Bike and Snow Technician

DICK'S Sporting Goods, Inc.; Charlottesville (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Retail Bike & Snow Technician for our Public Lands service department. You will build, service, inspect, and repair bike and snow equipment while supporting sales and register functions to enhance the explorer experience.

Ideal candidates have flexible availability, retail or customer-focused experience, and the ability to stand for long periods, lift 15–35 lbs, and perform rapid, repetitive tasks. Safety and accuracy are essential to daily operations.

Qualifications

• Flexible availability – including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Build, maintain, inspect, and repair bike and snow equipment.
• Assist with sales and register functionality to deliver elevated experience.
• Diagnose faults and provide accurate estimates to customers.
• Preserve complete and accurate shop records and assist with shop workflow improvements.

Skills

Flexible availability

Retail sales experience

Stand/walk for long periods

Work overhead/height safety

Lifting 15–35 lbs

Repetitive motions

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

The ideal candidate for this role is skilled in bicycle/snow equipment mechanics and dedicated to completing assignments and projects to meet the high standards of quality for our Public Lands explorer. The Retail Bike & Snow Technician is responsible for building, maintenance, inspection, and the repair of all product purchased, rented, and serviced through the Public Lands service department for all Bike and Snow Sports. In addition, the core responsibilities within the shop, the Technician is expected to be fully trained in sales and register functionality to help deliver the elevated experience explorers expect when visiting our Public Lands destination. Assembles, maintains, and repairs action sports equipment (bike/snow) meeting the needs of the explorer and in accordance with company and vendor standards. Assist with everyday services, including but not limited to: Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc. Ski/Snow: mounting bindings, base services, sharpening edges, waxing, brushing, polishing and preparation and detuning tips/tails. Diagnose faults, damage, and wear to give accurate estimates to customers, and educating them on and whether repairs are essential or recommended. Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer. Understands explorers’ behavior, can successfully assess needs and recommend product/service meets those specific needs. Support Company standards of selling and customer service by providing a friendly environment, including greeting, and acknowledging every customer and maintaining solid product knowledge. Assist and recommend explorers with the purchase of Bike and Snow Accessories as needed. Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services. Preserving complete and accurate shop records and maintaining record keeping systems All other tasks assigned by management.

Targeted Pay Range: $14.00 - $21.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

QUALIFICATIONS

• Flexible availability – including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.