Retail Bike Technician

Dick's Sporting Goods; Freehold (NJ); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Generous suite of benefits

Paid leave

Job summary

Join DICK'S Sporting Goods as a Bike Technician in Freehold, NJ, where you'll provide outstanding customer service to cyclists. This role involves building and repairing bikes while promoting company programs.

Successful candidates will have prior bicycle repair experience and a strong commitment to customer engagement. Enjoy competitive pay and a supportive team environment as you contribute to a culture of confidence and teamwork.

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally.
• Ability to work extended periods of time (up to 4 hours) standing or walking.

Responsibilities

• Provide differentiated customer experience specifically to cyclists.
• Build and repair bicycles according to established procedures.
• Achieve sales goals through selling bikes and related merchandise.
• Promote company programs including warranty sales and loyalty programs.

Skills

Bicycle repair experience

Customer engagement

Sales skills

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer's needs.

Create a world‑class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.

Uphold company standards for merchandise presentation.

Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.

Promote company programs including warranty sales, Scorecard (loyalty program), private‑label credit cards, and other seasonal promotions.

Achieve sales goals through selling bikes and related merchandise.

Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.

Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.

Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

Takes an all‑hands‑on‑deck approach to support the team across the store.

Performs other tasks as assigned by management.

TEAMMATE TRAITS

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality / Decision‑Making Abilities
• Action‑Oriented

QUALIFICATIONS

• Prior experience of building, repairing, and selling bicycles preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour)
• Ability to work extended periods of time (up to 4 hours) standing or walking

Targeted Pay Range: $17.00 - $24.00. Starting rate of pay may vary based on factors, including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.