Retail Bike Technician

DICK'S Sporting Goods, Inc.; Cincinnati (OH); On-site; USD 17,000 - 27,000; Full time

Benefits offered by this job

Benefits package

Paid leave

Job summary

DICK'S Sporting Goods in Cincinnati, OH is seeking a Bike Technician to provide a differentiated customer experience by building and repairing bicycles and recommending products based on cyclists' needs. You will assemble and repair bikes, assist with exercise equipment as needed, and maintain Bike Department presentation to store standards.

The role emphasizes passionate customer service, safe handling of tools, and contributing to achievement of sales goals through selling bikes and related

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs (occasional).
• Starting rate of pay may vary by location, experience, and position offered.

Responsibilities

• Build and repair bikes following established procedures.
• Provide passionate customer service and sell through customer engagement.
• Assist with assembly of exercise equipment as needed.
• Maintain Bike Department presentation to company standards.
• Promote warranty sales, loyalty program, and seasonal promotions.

Skills

Bicycle repair

Customer service

Sales

Lifting 15-35 lbs

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team,

OVERVIEW:

OVERVIEW: The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs. Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department. Uphold company standards for merchandise presentation. Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity. Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions. Achieve sales goals through selling bikes and related merchandise. Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed. Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Takes an all-hands‑on‑deck approach to support the team across the store. Performs other tasks as assigned by management.

TEAMMATE TRAITS:

Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented

QUALIFICATIONS:

Prior experience of building, repairing, and selling bicycles preferred Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.