Retail Banking Teller — Customer Experience & Referrals

Berkshire Bank; Hebron (CT); On-site; USD 28,000 - 34,000; Full time

Job summary

Beacon Bank in Hebron, CT is seeking a Teller to serve as the main contact for customers, processing transactions efficiently while delivering exceptional service. You will cultivate relationships and promote digital banking, ensuring compliance with bank policies and regulatory requirements.

The role emphasizes cash handling, accuracy, and collaboration with branch teams; High school diploma required with strong communication skills and reliable attendance.

Qualifications

• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services.
• Assist customers with digital banking services and promote convenient options.
• Process financial transactions, maintain a balanced cash drawer daily, and handle cash accurately.
• Follow bank policies and procedures, including compliance with BSA/AML.

Skills

Cash handling

Customer service

Strong communication

Listening/judgment

Attendance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank in Hebron, CT is seeking a Teller to serve as the main contact for customers, processing transactions efficiently while delivering exceptional service. You will cultivate relationships and promote digital banking, ensuring compliance with bank policies and regulatory requirements.

The role emphasizes cash handling, accuracy, and collaboration with branch teams; High school diploma required with strong communication skills and reliable attendance.