Retail Banking Team Manager - Wealth

Bank of America; Newark (NJ); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Retail Banking Team Manager, where you will lead a dynamic team in delivering exceptional service and operational excellence. This role emphasizes inclusive leadership and talent development, ensuring a supportive environment for both clients and team members. You will be responsible for managing performance, driving results, and fostering a culture of engagement and recognition. With a commitment to personal and professional growth, this position offers the opportunity to make a significant impact within the organization and the community. If you're passionate about leading teams and enhancing customer experiences, this is the perfect opportunity for you.

Qualifications

• Minimum 1 year of leadership experience required.
• Must possess strong interpersonal communication skills.
• Proficient in Microsoft Office tools.

Responsibilities

• Manage overall team performance and day-to-day activities.
• Conduct performance reviews and oversee hiring and onboarding.
• Drive operational excellence and manage risk.

Skills

Coaching

Customer Service Management

Performance Management

Analytical Thinking

Risk Management

Decision Making

Inclusive Leadership

Talent Development

Education

Leadership Experience

Fraud Experience

Tools

Microsoft Office

Job description

Retail Banking Team Manager - Wealth page is loaded

Retail Banking Team Manager - Wealth

Apply locations Newark time type Full time posted on Posted 2 Days Ago job requisition id 25018150

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:

This job is responsible for managing overall team performance. Key responsibilities include overseeing day-to-day activities of employees, managing risk, and driving operational excellence. Job expectations include conducting performance reviews, hiring, onboarding and team retention.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Coaching
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Performance Management
• Active Listening
• Decision Making
• Inclusive Leadership
• Talent Development
• Analytical Thinking
• Drives Engagement
• Hiring and Onboarding
• Process Performance Measurement
• Risk Management

Required Job Qualifications:

• Minimum 1 year of leadership experience

• 2 years of Fraud experience

• Customer centric approach to problem resolution

• Must possess strong interpersonal communication and team building skills

• Experience driving consistent results in a shared process with peer(s) in multiple site locations

• Must be self-motivated and a role model of Bank of America's Values

• Must be flexible and adapt quickly to change

• Ability to multi-task and meet specific performance goals within tight deadlines

• Proficient in Microsoft Office tools including but not limited to PowerPoint, Excel and Word

• Excellent written and oral communication skills

• Have proven experience creating highly engaged and satisfied teams through meaningful and creative recognition

Desired Job Qualifications:

• 2-4 years of Operations experience

• Call Center experience

• Experience managing functions that support high value and affluent clients and their advisors

Shift:

1st shift (United States of America)

Hours Per Week:

40

Similar Jobs (1)

Retail Banking Team Manager; Fraud Servicing - 2nd Shift

locations Newark time type Full time posted on Posted 2 Days Ago

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
•Do be upbeat and active in your wording.
•Do emphasize what you have done clearly and concretely.
•Do be neat and well organized.
•Do have others proofread and critique your resume. Spell check. Make it error free.
•Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
•Don't be dishonest, always tell the truth about yourself in the most flattering light.
•Don't include salary history or requirements.
•Don't include references.
•Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
•Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.