Retail Banking Relationship Advisor

BMO Harris Bank; Tustin (CA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in California seeks a Branch Banking Specialist to deliver exceptional service and identify customer needs, offering tailored financial solutions across retail banking products. You will engage customers to perform needs assessments, coordinate with partners, and help drive sales while maintaining regulatory compliance and safeguarding customer assets.

Strong interpersonal skills and a customer-first mindset are essential to build lasting relationships across channels and

Qualifications

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.

Responsibilities

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs.
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO's business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies.

Skills

Needs-based selling

Credit assessment

Customer engagement

Retail banking

Digital banking guidance

Education

Post-secondary degree

Job description

BMO Financial Group in California seeks a Branch Banking Specialist to deliver exceptional service and identify customer needs, offering tailored financial solutions across retail banking products. You will engage customers to perform needs assessments, coordinate with partners, and help drive sales while maintaining regulatory compliance and safeguarding customer assets.

Strong interpersonal skills and a customer-first mindset are essential to build lasting relationships across channels and