Retail Banker II

First Financial Bank; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

First Financial Bank is looking for a Teller and/or Personal Banker who will engage with customers through various channels to provide exceptional banking services. Responsibilities include processing transactions, answering customer inquiries, and supporting a customer-first culture.

The ideal candidate will possess a high school diploma or GED and demonstrate strong communication and sales skills. Flexibility in working hours, including Saturdays and holidays, is required.

Qualifications

• High school diploma or GED required; college degree or twelve months of customer contact and sales experience preferred.
• Ability to work flexible or extended hours as needed.
• Proficiency in handling financial transactions and providing customer service.

Responsibilities

• Process deposit and withdrawal transactions based on bank policies.
• Provide customer service by servicing account products.
• Participate actively in customer service culture.

Skills

Customer relations

Sales skills

Communication

Typing

Calculator skills

Flexibility

Education

High school diploma or GED

College degree or customer contact experience

Tools

Teller machine

Word

Excel

Job description

Job Description

Incumbent will primarily perform Teller and/or Personal Banker duties. This position requires frequent face‑to‑face, written correspondence, or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times and may report to more than one officer. The incumbent also has frequent contact with other departments in providing full banking services to customers. Results of work are reviewed, and performance is measured against specific goals. Physical effort required is above average.

Essential Functions

• Process deposit and withdrawal transactions based on the Bank's policies and procedures.
• Answer phone calls, process treasury tax and loan payments, savings bonds, loan payments, mail deposits, safe deposit boxes, and other financial transactions.
• Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders).
• Cross‑train in image capture processes.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
• Periodically travel to Abilene or other Bank Regions for training as required.
• Work Saturday hours and holiday hours based on branch location’s hours of operation.

Minimum Qualifications

• High school diploma or GED; College degree or twelve months of customer contact and sales experience required.
• Banking experience preferred.
• Excellent communication and sales skills, mathematical and general business knowledge normally acquired by a high school graduate.
• Typing and calculator skills.
• Customer relations, accuracy, speed, detail, flexibility and judgment, courteous professional demeanor, and ability to handle multiple tasks.
• Commitment to providing “WOW” customer service.
• Proficiency on Teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex.
• Proficient in Word and Excel.
• Ability to work flexible hours and/or extended hours as business requires.
• Periodic travel to Abilene or other Bank Regions for training as required.
• Saturday hours and holiday hours may be required based on branch location’s hours of operation.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c).