Retail Banker II

First Financial Bank Texas; Trail (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

First Financial Bank Texas is seeking a candidate for a retail banking position in Fort Worth, Texas. The role involves customer service, managing retail accounts, and ensuring compliance with banking regulations.

The ideal candidate should possess strong communication and sales skills, have a college degree or relevant experience, and be proficient in Microsoft Office applications. Flexible hours and travel may be necessary based on branch requirements.

Qualifications

• Customer contact and sales experience required.
• Knowledge of bank regulations preferred.
• Ability to type 45 wpm accurately.

Responsibilities

• Determine customer's needs and manage retail accounts.
• Complete sales tracking on all customers served.
• Participate in the Customer Service First program.

Skills

Communication skills

Sales skills

Mathematical knowledge

General business knowledge

Education

College degree or 12 months customer contact experience

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Location

Fort Worth, Texas, United States

Scope/Contacts

Individual has very frequent contact with customers, bank employees, store employees and other banks. All contact is either face‑to‑face, by telephone or written correspondence. Results of work are reviewed, and performance is measured against specific goals.

Essential Functions

• Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all associated records.
• Incumbent completes sales tracking on all customers served.
• Must complete self‑directed sales training within twelve months, which includes a test.
• Incumbent must rent safe deposit boxes to customers; permit customers access to boxes with maximum protection and maintain records of safe deposit boxes and renters.
• Handle check orders.
• Other duties as assigned.
• Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Minimum Qualifications

• College degree or twelve months’ customer contact and sales experience required.
• Banking experience preferred.
• High school diploma or GED.
• This position requires communication and sales skills, mathematical and general business knowledge normally acquired by high school graduate.
• Courteous, professional demeanor along with ability to handle multi‑tasks is essential.
• Commitment to providing "unexpected" customer service is required.
• Knowledge in bank regulations, policies and procedures preferred.
• Must be able to type 45 wpm accurately.
• Proficient with 10‑key by touch.
• Word, Excel, and Outlook experience.
• Must be able to work flexible hours and/or extended hours as business requires.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)