Retail Banker — Customer‑Focused, Employee‑Owned

Woodforest National Bank; Columbia (KY); On-site; USD 34,000 - 46,000; Full time

Job summary

Woodforest National Bank is hiring a Retail Banker in Kentucky-Columbia to deliver outstanding customer service, process transactions, and open or maintain accounts. You will proactively identify opportunities to meet customers' financial needs and contribute to a positive Woodforest Experience.

The role emphasizes sales through product recommendations, attention to detail on branch operations, and a customer-focused attitude. Previous in-store banking experience is preferred but not required.

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience.
• OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• OR a Bachelor’s degree.

Responsibilities

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Skills

Sales experience

Customer service

Positive and engaging

Education

High School Diploma or equivalent

Associate’s degree + 1 year experience

Bachelor’s degree

Job description

Woodforest National Bank is hiring a Retail Banker in Kentucky-Columbia to deliver outstanding customer service, process transactions, and open or maintain accounts. You will proactively identify opportunities to meet customers' financial needs and contribute to a positive Woodforest Experience.

The role emphasizes sales through product recommendations, attention to detail on branch operations, and a customer-focused attitude. Previous in-store banking experience is preferred but not required.