Retail Banker- Columbia

Dieterich Bank; Columbia (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Dieterich Bank is seeking a Retail Banker to enhance customer relationships in Columbia, IL. This full-time role involves handling transactions, promoting financial products, and providing exceptional customer service in a supportive environment, ensuring the best customer experience in our community.

Benefits

Group Health Insurance

Group Dental & Vision Insurance

Life, AD&D & LTD Insurance

401(k) Plan - Employer matching available

Employee Assistance Program+

Discretionary Profit Sharing Plan

Discretionary Bonus Plan

Paid Time Off (Holidays, sick time, personal time, and vacation)

8 hours of paid time volunteer with a charity

Qualifications

• 1-3 years of experience in a face-to-face customer service role, preferably in banking.
• Dependable and able to work Saturdays.
• Consultative skills to identify a client's financial needs.

Responsibilities

• Assist customers with new account setup and complete transactions.
• Provide online banking assistance and address inquiries.
• Sell and promote bank products.

Skills

Communication

Customer Service

Teamwork

Detail-Oriented

Education

Associate Degree in business or related field

Tools

Microsoft Office

Online Banking

Job description

Dieterich Bank is looking for a Retail Banker to join our team in Columbia, IL!

Retail Bankers play a vital role as they represent the face of Dieterich Bank within the communities we serve. This role is responsible for building customer relationships by assisting them to make informed choices, solve problems, and improve their financial well-being.

About Us:

Dieterich Bank has approximately $1.3 billion in assets with 14 locations in South Central Illinois and the Metro East region, as well as a loan production office in South County, St. Louis. At Dieterich Bank, we're not just about banking - we're about building relationships and enhancing lives. Voted one of the best places to work in Illinois for six consecutive years, we understand the importance of a fulfilling career that aligns with your values and commitments outside of work. That's why we're dedicated to providing a supportive, family-friendly environment where work-life balance is more than just a phrase - it's a reality.

A day in the life of a Retail Banker:

Your priority is to maintain a fun, friendly, professional, and respectful environment as the customer experience is what makes Dieterich Bank different. In short, as a retail banker you will assist customers with new account set up, complete transactions for deposits and withdrawals, process payments, and cash checks. You will be a resource for online banking assistance, fraud related questions, and address change requests. Part of the role also involves selling and promoting our products and services. Confidentiality and resolving customer concerns are a must!

Qualifications:

• 1-3 years of experience working in a face-to-face customer service role preferably in banking
• Associate Degree in business or related field preferred
• Must be dependable and able to work Saturdays on rotation basis
• Must possess excellent communication skills. Consultative skills to identify a client's financial needs. In addition, must be able to communicate with customers well on a daily basis face-to-face or by telephone.
• Proficient in the use of technology (Microsoft Office, online banking, apps, etc.)
• Must demonstrate our core values of Integrity, Value, Service Excellence, & Teamwork.
• Ability to work well with others and in a team environment, and assist other departments as needed
• Maintain accuracy by remaining detail focused consistently, and have the ability to organize efficiently

Work Schedule:

This position is a full-time position and requires up to 40 hours each week with a various schedule based on the hours of the branch between 8:00am - 5:00pm. It also involves a rotation of Saturdays working a minimum of two per month between the hours of 9:00 am - 12:00 pm. As staffing allows, a full day off during the week will be rewarded when it's the scheduled Saturday.

Perks of the job:

• Group Health Insurance
• Group Dental & Vision Insurance
• Life, AD&D & LTD Insurance
• 401(k) Plan - Employer matching available
• Employee Assistance Program+
• Discretionary Profit Sharing Plan
• Discretionary Bonus Plan
• Profit Sharing Plan
• Paid Time Off (Holidays, sick time, personal time, and vacation)
• 8 hours of paid time volunteer with a charity of their choice.

Picture yourself coming to work every day in a place where you are doing great things for the people, businesses and causes in our community, and also for yourself. Interested in joining Dieterich Bank's Green Team? Apply today.

Dieterich Bank is an EEO/AA/Vet/Disability Employer.