Retail Banker

PenFed Credit Union; Boerne (TX); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Bonus opportunities

On-site work

Job summary

PenFed Credit Union in Boerne, Texas, is hiring a Retail Banker to work onsite at our Lemon Creek Financial Center. The role focuses on extending member relationships by offering appropriate financial solutions and services, and handling cash transactions.

Qualified candidates have an Associate Degree, at least two years of superior customer service, and preferred sales experience. Notary Public is a plus; travel and weekend hours may be required; bonuses available.

Qualifications

• Associate degree in business, finance, or related field.
• Minimum two years of superior customer service experience.
• Minimum two years of demonstrated sales experience preferred.
• At least six months of cash handling experience.
• Experience in financial services and products knowledge.
• Notary Public preferred (not for Puerto Rico locations).
• Prior phone-based customer service experience preferred.
• Experience using AI tools preferred.

Responsibilities

• Deliver results by meeting or exceeding goals in a member-centric environment.
• Engage members, build relationships, and cross-sell PenFed loan and share products.
• Assist with loan applications, terms, and disbursement processes.
• Provide cash transactions support and operate internal PenFed systems.
• Support branches with weekends and extended hours as required.
• Travel to various worksites and be on-call as needed.

Skills

Customer service

Sales experience

Cash handling

Communication skills

Notary public

Education

Associate degree in business/finance

Tools

SalesForce

PenTeller

Knowledge

Hogan

Job description

PenFed is hiring a Retail Banker to work onsite at our Lemon Creek Financial Center located in Boerne, Texas.The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Deliver results by meeting or exceeding goals in a member-centric, results driven environment.
• Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
• Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalated as needed to promote member satisfaction.
• Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.
• Establish solid relationships with teammates, business partners and internal network by fostering teamwork and collaboration.
• Display passion, commitment, and a drive to deliver an experience that improves our members’ financial lives by explaining and cross selling all PenFed loan and share products as appropriate.
• Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.
• Assist members’ thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.
• Remain knowledgeable of the competitive landscape within the financial services industry.
• Strong organizational skills including the ability to manage multiple responsibilities and prioritize.
• Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.
• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.
• Maintain high level of proficiency in operating all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc. to support needs of members, and business.
• Support additional PenFed initiatives to support needs of members, and business.
• If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws/regulations related to the notarization of documents.
• Provide in-bound call support, where required.

Equivalent combination of education and experience is considered.

• Associate Degree in a related field such as business management, business administration, or finance.
• Minimum of two (2) years of superior customer service required.
• Minimum of two (2) years of demonstrated successful sales experience is strongly preferred.
• Minimum of at least six (6) months of cash handling experience.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Valid Notary Public, preferred (not applicable for Puerto Rico locations).
• Previous phone based customer service experience, preferred.
• Experience using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Pay Transparency

The anticipated starting hourly range for this role is $20.00 - $23.00

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.