Retail Bank Manager

Placements24; Riverton (UT); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid time off

Staff discounts on banking products

Wellness programs

Career advancement

Job summary

Placements24 is seeking an experienced Retail Bank Manager to lead the Upington branch. You will supervise daily operations, coach staff, and drive sales performance while ensuring top-notch customer service for the local community.

The role requires strong leadership, in-depth knowledge of retail banking products, and a proven ability to meet business targets. This full-time position focuses on delivering profitability and compliant operations in a dynamic banking environment.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• A relevant banking qualification is a significant advantage.
• Minimum of 5 years of experience in retail banking, with at least 3 years in a supervisory or managerial role.

Responsibilities

• Manage and supervise all branch staff, providing coaching, training, and performance management.
• Oversee daily branch operations, ensuring efficiency, security, and compliance with banking policies.
• Drive branch sales performance by setting targets, monitoring results, and implementing sales strategies.
• Promote and sell a wide range of retail banking products and services to customers.
• Ensure the delivery of high-quality customer service, resolving customer issues effectively.
• Manage branch expenses and contribute to profitability goals.
• Maintain a strong understanding of local market dynamics and customer needs in Upington.
• Ensure compliance with all regulatory requirements and internal procedures.
• Foster a positive and productive work environment within the branch team.
• Represent the bank in the local community and build strong customer relationships.

Skills

Leadership

People management

Sales target achievement

Customer service excellence

Education

Bachelor's degree in Business/Finance/Marketing or related field

Banking qualification (advantage)

Job description

About the Role

Our client, a leading financial institution, is seeking an experienced and customer-centric Retail Bank Manager to lead their branch in Upington, Northern Cape . This critical role involves overseeing daily branch operations, managing staff, driving sales performance, and ensuring exceptional customer service. The ideal candidate will possess strong leadership skills, a thorough understanding of retail banking products and services, and a proven ability to achieve business targets. This position requires full-time dedication at our Upington branch to effectively manage the team and serve the local community. You will play a vital role in enhancing our client's presence and service delivery in the region.

Key Responsibilities

• Manage and supervise all branch staff, providing coaching, training, and performance management.
• Oversee daily branch operations, ensuring efficiency, security, and compliance with banking policies.
• Drive branch sales performance by setting targets, monitoring results, and implementing sales strategies.
• Promote and sell a wide range of retail banking products and services to customers.
• Ensure the delivery of high-quality customer service, resolving customer issues effectively.
• Manage branch expenses and contribute to profitability goals.
• Maintain a strong understanding of local market dynamics and customer needs in Upington .
• Ensure compliance with all regulatory requirements and internal procedures.
• Foster a positive and productive work environment within the branch team.
• Represent the bank in the local community and build strong customer relationships.

Requirements

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• A relevant banking qualification is a significant advantage.
• Minimum of 5 years of experience in retail banking, with at least 3 years in a supervisory or managerial role.
• Proven leadership and people management skills.
• Strong understanding of retail banking products, services, sales processes, and operations.
• Excellent customer service, communication, and interpersonal skills.
• Demonstrated ability to achieve sales targets and manage branch profitability.
• Knowledge of banking regulations and compliance requirements.
• Ability to analyze performance data and implement corrective actions.
• Must be willing to work full-time at the branch in Upington, Northern Cape .
• Strong problem-solving skills and decision-making capabilities.

Benefits

Our client offers a competitive salary package, coupled with performance-based incentives and bonuses tied to branch success. Comprehensive medical aid, a retirement fund, and generous paid time off are provided. Opportunities for career advancement within the organization and ongoing professional development training are available. This role offers the chance to lead a team and make a significant impact on our client's retail banking operations in Upington, Northern Cape . Additional benefits may include staff discounts on banking products and access to wellness programs.

• competitive salary package
• performance-based incentives and bonuses tied to branch success
• Comprehensive medical aid
• a retirement fund
• generous paid time off
• Opportunities for career advancement within the organization and ongoing professional development training
• staff discounts on banking products
• access to wellness programs