Retail Backroom & Customer Experience Associate

The TJX Companies, Inc.; Greenville (NC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Credit union

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., is hiring a Customer Service Associate in Greenville, NC. You will deliver a highly satisfying shopping experience by engaging with customers, processing purchases, and maintaining a clean, well-organized store environment.

We value flexible schedules, strong communication, and teamwork. Prior retail experience is preferred. Benefits include associate discounts, 401(k) contributions, and access to comprehensive benefits.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi‑tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexibility

Communication

Organization

Multitasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, Inc., is hiring a Customer Service Associate in Greenville, NC. You will deliver a highly satisfying shopping experience by engaging with customers, processing purchases, and maintaining a clean, well-organized store environment.

We value flexible schedules, strong communication, and teamwork. Prior retail experience is preferred. Benefits include associate discounts, 401(k) contributions, and access to comprehensive benefits.