Retail & Attractions Manager

Hunter Super Techs - TurnPoint; Sandusky (OH); On-site; USD 54,000 - 66,000; Full time

Job summary

Great Wolf in Sandusky, Ohio is seeking a Retail Manager to lead the retail department and attractions operations, including gift shops, arcade, vending, and revenue venues.

You will manage staff, labor budgets, payroll, inventory, training, and safety programs while ensuring guest-centric service, cleanliness, and top presentation across all retail spaces.

Qualifications

• High school degree or equivalent.
• Minimum 1 year supervising/managing large retail department.
• Minimum 3 years retail experience.
• Four year college degree or equivalent in Retail Management (preferred).
• Experience in resort/hotel environment (preferred).
• Strong conflict resolution and leadership skills.

Responsibilities

• Oversees merchandising, store display, inventory, pricing, and sourcing.
• Oversees operation of attractions (arcade, XD Theater, golf, etc.).
• Develops and manages labor, COS, and expense budgets.
• Manages staff training, scheduling and employee relations.
• Oversees sales functions, POS, cash handling, budgets, and reporting.
• Manages back-office inventory systems and reporting.
• Handles payroll and time-clock changes.
• Supports Retail & Attractions Director in daily operations.
• Ensures cleanliness, presentation, and service standards.
• Implements safety programs and adheres to SOPs.

Skills

Retail management

Leadership

Conflict resolution

Planning & budgeting

Teamwork

Education

High school diploma or equivalent

Four year college degree or equivalent in Retail Management

Tools

Microsoft Office

Job description

Pay: $60000 per year - $60000 per yearAt Great Wolf, the Retail Manager is responsible for strategic planning and development of the retail department, managing staff and ensuring the achievement of operational objectives and the maximization of retail & attractions profitability.Essential Duties & ResponsibilitiesOversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcingOversees operation of all attractions including: Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as necessary.Develops and manages labor, COS, and expense budgetsManages staff including employee-training programs, scheduling and employee relationsOversees sales functions including POS system, cash handling, budgets and daily reportingOversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reportingResponsible for department payroll, tracking employee hours and making time-clock changesAssists the Retail & Attractions Director in every day operations of all areas of the Retail Department, including gift shops, arcade, vending, and any other revenue producing venuesEnsures retail areas achieve the highest standards in areas of cleanliness, presentation and serviceDevelops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsOrders and maintains supply levelsEnsures retail areas achieve the highest standards in areas of cleanliness, presentation and serviceAdherence to all standard operating procedures related to the roleBasic Qualifications & SkillsHigh school degree or equivalentExperience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)Minimum of 1 year experience supervising/managing large retail departmentMinimum of 3 years retail experienceSuccessful completion of criminal background check and drug screenDesired Qualifications & TraitsFour year college degree or equivalent experience in Retail ManagementPrevious retail experience in a resort/hotel environmentDemonstrated ability to effectively resolve conflictCommitted to comprehensive and in-depth analysis, planning, and implementation of every work effortProjects a positive public relations image to team members and guests.Ability to motivate diverse groups to achieve extraordinary goals and overcome challengesExcellent management skills including conflict resolution, coaching, development and teamwork.Physical RequirementsSit or stand for extended periods of timeLift up to 30 lbs.Able to bend, stretch, and twistEstimated Salary Range:$60000 per year - $60000 per year annual base salaryAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.