Retail Attendant - Lea Boutique

The Cooper; Charleston (SC); On-site; USD 21,000 - 30,000; Part time

Job summary

The Cooper's Lea Boutique in Charleston, SC seeks a part-time Retail Attendant to deliver Forbes 5-Star service in a luxury boutique setting. You will greet guests, provide personalized shopping recommendations, and help maintain an elegant presentation while handling POS transactions with discretion.

Ideal candidates have at least 1 year in luxury retail or hospitality, superb communication skills, and a passion for fashion and wellness.

Qualifications

• Minimum 1 year of retail, guest service, or hospitality experience—luxury or boutique environment preferred.
• Forbes 5-Star or AAA Five Diamond hotel or resort experience is highly desirable.
• Passionate about service, fashion, and wellness, with an eye for aesthetic detail and presentation.
• Excellent communication and interpersonal skills; poised, articulate, and professional.
• Proficient with POS systems and basic computer operations.
• Able to handle transactions with integrity and maintain guest confidentiality.

Responsibilities

• Greet all guests warmly and professionally, using guest names when known.
• Provide personalized shopping assistance, product recommendations, and thoughtful gift suggestions.
• Build rapport with guests, including VIP clients, and maintain records of preferences and past purchases.
• Ensure guests are acknowledged upon entry and receive seamless service throughout their boutique experience.
• Process all point-of-sale transactions including cash, credit, room charges, gift cards, and exchanges.
• Handle returns or issues with grace and empathy, enabling service recovery.
• Assist with packaging and wrapping purchases to luxury standards.
• Deliver purchases to guest rooms or coordinate with Concierge or Bell Staff as needed.
• Maintain an elegant boutique environment with seasonal displays and brand standards.
• Replenish merchandise, restock shelves, and ensure proper tagging and display.
• Monitor inventory levels and communicate stock concerns to management.
• Assist with inventory counts and processes.

Skills

Retail experience

Guest service

Communication skills

POS proficiency

Confidentiality

Wellness & fashion interest

Tools

POS systems

Job description

Retail Attendant - Lea Boutique### Retail Attendant - Lea BoutiqueApply: The Cooper: Part time: Posted Yesterday: R-103430The Retail Attendant plays a vital role in creating a warm, engaging, and personalized shopping experience for guests at the hotel’s luxury boutique. This position combines exceptional guest service with product knowledge, merchandising finesse, and a commitment to Forbes 5-Star service standards. The ideal candidate is well-groomed, approachable, discreet, and enthusiastic about luxury retail, wellness, and locally inspired offerings.**DUTIES & RESPONSIBILITIES:*** Greet all guests with warmth, professionalism, and genuine enthusiasm, using guest names when known.* Provide personalized shopping assistance, product recommendations, and thoughtful gift suggestions based on guest preferences.* Build rapport with guests, including VIP clientele, and support clientele efforts by maintaining detailed records of preferences and past purchases.* Ensure all guests are acknowledged promptly upon entry and receive seamless service throughout their boutique experience.* Accurately process all point-of-sale transactions including cash, credit card, room charges, gift cards, and exchanges.* Handle guest returns or issues with grace and empathy, ensuring service recovery where needed.* Assist with packaging and wrapping purchases to reflect the property’s luxury presentation standards.* Deliver purchases to guest rooms or coordinate with Concierge or Bell Staff as needed.* Maintain a pristine, elegant, and visually appealing boutique environment in accordance with seasonal displays and brand directives.* Replenish merchandise, fold garments, restock shelves, and ensure products are properly tagged and displayed.* Monitor inventory levels and communicate low stock or overstock concerns to management.* Assist with inventory cycle counts and annual inventory processes.* Develop in-depth knowledge of boutique offerings, including fashion, skincare, wellness products, local artisan goods, and branded hotel merchandise.* Stay informed about seasonal collections, new arrivals, and brand stories to enrich guest conversations.* Attend product trainings and actively engage in learning about the boutique’s curated selections.* Collaborate with retail team, spa, concierge, and front office to ensure guest requests and deliveries are fulfilled in a timely manner.* Assist with boutique events, pop-ups, and hotel gift programs as directed by leadership.* Support the boutique supervisor or manager with opening/closing duties, cleaning, and special projects.**REQUIRED SKILLS & EXPERIENCE:*** Minimum 1 year of retail, guest service, or hospitality experience—luxury or boutique environment preferred.* Previous experience in a Forbes 5-Star or AAA Five Diamond hotel or resort is highly desirable.* Passionate about service, fashion, and wellness, with an eye for aesthetic detail and presentation.* Excellent communication and interpersonal skills; poised, articulate, and professional.* Proficient with POS systems and basic computer operations.* Able to handle transactions with integrity and maintain guest confidentiality at all times.**PHYSICAL REQUIREMENTS:**The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:* Able to stand and walk for extended periods (6–8 hours).* Must be able to lift and move up to 25 lbs and bend or reach to stock shelves.* Comfortable working weekends, holidays, and flexible shifts based on hotel occupancy and boutique needs.* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.* Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. *Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.*