Bellperson

The Cooper; Northern (KY); Hybrid; USD 18,000 - 28,000; Part time

Job summary

The Cooper in Kentucky is seeking a part-time Bellperson to be the first and last impression for our guests. You will warmly greet guests, assist with luggage, escort guests to rooms, and discreetly deliver messages and items while upholding luxury service standards.

Ideal candidates bring experience in a luxury hotel or customer service, excellent communication, a polished appearance, and strong knowledge of local attractions. Fluency in English is required, and additional languages are a plus.

Qualifications

• Previous experience in a luxury hotel or customer service role preferred.
• Excellent communication and interpersonal skills.
• Polished appearance and professional demeanor.
• Knowledge of hotel property, local attractions, and transportation options.
• Fluency in English; additional languages are an advantage.
• Positive attitude, team spirit, and high attention to guest needs.

Responsibilities

• Greet guests warmly on arrival and departure with courtesy.
• Assist with luggage handling during check-in/check-out.
• Escort guests to rooms and explain room features.
• Deliver messages, packages, or room service items discreetly.
• Coordinate guest transportation and assist with group arrivals and events.
• Report guest concerns, lost items, or maintenance issues to supervisor.

Skills

Luxury hotel experience

Customer service experience

Excellent communication

Polished appearance

English fluency

Knowledge of local attractions

Team player

Guest needs awareness

Job description

## BellpersonApply: The Cooper: Part time: Posted Today: R-103307As a **PM Bellperson** you will be the first and last impression for our guests. You are responsible for providing a warm welcome, assisting with luggage, escorting guests, and delivering exceptional guest service with attention to detail and discretion. This position plays a key role in creating a seamless and memorable luxury experience. **DUTIES & RESPONSIBILITIES*** Greet all guests warmly upon arrival and departure with a professional and courteous manner.* Assist guests with luggage handling during check-in and check-out.* Escort guests to rooms, explain room features, and provide orientation to hotel services.* Deliver messages, packages, or room service items to guest rooms efficiently and discreetly.* Ensure timely and safe storage and retrieval of luggage in the bell desk area.* Maintain the cleanliness and organization of the lobby and bell desk.* Coordinate guest transportation needs including taxis, valet, and hotel vehicles.* Provide directions, local information, and assistance with guest inquiries.* Assist with group arrivals, departures, and event logistics.* Handle guest requests such as arranging couriers, storing personal items, or locating lost belongings.* Keep the front drive and lobby area safe and clear from hazards or unauthorized persons.* Report any guest concerns, lost items, or maintenance issues to the supervisor.* Uphold the hotel’s grooming, uniform, and behavior standards at all times.* Support valet parking or doorman duties when required.* Be knowledgeable of all hotel amenities and current events in and around the city.* Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.* Maintain confidentiality and security of all guests and general hotel information.**REQUIRED SKILLS & ABILITIES*** Previous experience in a luxury hotel or customer service role preferred.* Excellent communication and interpersonal skills.* Polished appearance and professional demeanor.* Knowledge of hotel property, local attractions, and transportation options.* Fluency in English; additional languages are an advantage.* Positive attitude, team spirit, and high attention to guest needs.**PHYSICAL REQUIREMENTS**The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:* Must be able to lift equipment, supplies, etc. of at least 60 pounds.* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.* The role may require extended periods on your feet, especially during peak hotel hours or events.* Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.* Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.*Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.*