Retail Associate (Variable, Part Time)

MW Vegas, LLC; Las Vegas (NV); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Life Insurance

Disability Coverage

Employee assistance program

Parental leave 12 weeks

Merchandise discount

Job summary

MeowWolf in Las Vegas, NV, is seeking a Retail Associate – Part‑Time to deliver an out‑of‑this‑world shopping experience. You will welcome guests, answer questions, and contribute to a narrative that celebrates creativity and radical inclusion.

The role requires a passion for the arts, strong customer service, and the ability to manage a flexible schedule including weekdays, weekends, evenings, and holidays. On‑site work with a dynamic team awaits you at our exhibition and gift shop.

Qualifications

• Strong service skills and welcoming demeanor.
• Basic understanding of sales principles and customer service practices.
• Excellent communication and teamwork skills.
• Commitment to MeowWolf’s customer‑service expectations.
• Must learn and operate ticketing and point‑of‑sale systems.
• Must follow and enforce safety rules.
• Must maintain composure in stressful situations.
• Must be adaptable to changes in a fast‑paced environment.
• Must have an interest in the arts.
• Must be able to work a flexible schedule, including weekdays, weekends, evenings, and holidays.
• Must be 18 years of age or older at the time of hire.

Responsibilities

• Welcome guests to the exhibition and/or gift shop and answer questions.
• Perform job responsibilities with creative flair that elevates the exhibition narrative.
• Deliver memorable guest experience through exceptional customer service.
• Monitor crowds and assist with crowd control to ensure safety of guests and staff.
• Remain knowledgeable on products offered and discuss available options.
• Maintain in‑stock and presentable conditions throughout the retail space.
• Process POS purchases and merchandise returns.
• Receive products and restock the sales floor, including processing incoming shipments and merchandising.
• Collaborate with other team members to create and maintain a pleasant environment.
• Comply with inventory control procedures.
• Respond to injuries and emergencies, reporting incidents to the Manager on Duty.
• Fulfill other duties as required or directed by management.

Skills

Customer service

Communication

Teamwork

Flexibility

Arts interest

Tools

POS systems

Ticketing systems

Job description

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full‑time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Job Overview

MeowWolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people’s lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling to make a positive difference in the world. We share a strong commitment to belonging through our values of: collaborative creativity, provocative playfulness, outsiders welcome, authentic compassion, and audacious courage.

Position Details

Retail Associate – Variable, Part‑Time
Location: LasVegas, NV (on‑site)
Reporting to the Retail Manager, the Retail Associate creates an out‑of‑this‑world shopping experience for guests, championing weirdness, radical inclusion, and the power of creativity.

Responsibilities

• Welcome guests to the exhibition and/or gift shop and answer questions
• Perform job responsibilities with creative flair that elevates the exhibition narrative
• Deliver memorable guest experience through exceptional customer service
• Monitor crowds and assist with crowd control to ensure safety of guests and staff
• Remain knowledgeable on products offered and discuss available options
• Maintain in‑stock and presentable conditions throughout the retail space
• Process POS purchases and merchandise returns
• Receive products and restock the sales floor, including processing incoming shipments and merchandising
• Collaborate with other team members to create and maintain a pleasant environment
• Comply with inventory control procedures
• Respond to injuries and emergencies, reporting incidents to the Manager on Duty
• Fulfill other duties as required or directed by management

Qualifications

• Strong service skills and welcoming demeanor
• Basic understanding of sales principles and customer service practices
• Excellent communication and teamwork skills
• Commitment to MeowWolf’s customer‑service expectations
• Must learn and operate ticketing and point‑of‑sale systems
• Must follow and enforce safety rules
• Must maintain composure in stressful situations
• Must be adaptable to changes in a fast‑paced environment
• Must have an interest in the arts
• Must be able to work a flexible schedule, including weekdays, weekends, evenings, and holidays
• Must be 18years of age or older at the time of hire

Nice to Have

• Prior work experience in high‑volume, guest‑facing spaces such as retail, museums, theme parks, recreation facilities, or escape rooms
• Prior experience with point‑of‑sale systems
• Hidden talents that can be employed as part of the persona (singing, dancing, magic, comedy, conversationalist, impersonator, etc.)
• Bilingual (especially English and Spanish)

Physical Demands

• Moving in different positions to accomplish tasks in various environments, including tight spaces
• Remaining in a stationary position for prolonged periods
• Repeating motions that may include the wrists, hands, and/or fingers
• Handling moving objects up to 20pounds, occasionally on a stepstool

Benefits

• Medical insurance options: PPO & HDHP
• Dental and vision insurance
• HSA, HRA, and FSA options
• 401(k) retirement plan
• Company‑paid life insurance policy and disability coverage
• Voluntary critical illness and life insurance policies
• Company‑paid employee assistance program
• Paid parental leave for 12weeks
• Discount off MeowWolf gift shop merchandise and cafes
• Admission to MeowWolf attractions for employees and guests

Equal Employment Opportunity Statement

MeowWolf is an equal‑opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community. All employment decisions are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, veteran status, or any characteristic protected by federal, state, or local law.

Work Schedule

Variable position with no set schedule. Shifts are communicated and, once accepted, must be worked as assigned in compliance with company policy. The schedule may include weekdays, weekends, evenings, and holidays.