Retail Associate - The Olive Press (Healdsburg)

Tasting Room Expo; Healdsburg (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

FSA

401k Matching

PTO

Paid holidays

Employee discounts

Job summary

The Olive Press in Healdsburg is seeking a friendly Retail/Tasting Room Associate to host tastings, tell the Olive Press and Cline & Jacuzzi history with pride, and sell our products. This front-line role requires great guest service and a welcoming presence, including the ability to manage multiple customers while using the POS system.

Responsibilities include organizing the tasting room, restocking, maintaining cleanliness to COVID standards, and upselling Olive Press oils and related items.

Qualifications

• Must be 21 years of age or older.
• Must pass the Food Handler’s Training and Responsible Beverage Serving Training and Test.
• Able to work a flexible schedule including weekends, holidays and evenings.
• Excellent guest service with warm, friendly demeanor.
• Able to stand and stay active for up to 10 hours.

Responsibilities

• Host tastings and sell products in the tasting room.
• Educate customers about olive oils, balsamic vinegar, and gifts.
• Close sales and upsell; operate the POS system.

Skills

Warm demeanor

Guest service

Communication

Multitasking

Tools

POS system

Job description

Retail Associate - The Olive Press (Healdsburg)

SUMMARY This is a hospitality position that requires great guest service and a warm, friendly presence. Our Retail/Tasting Room Host will be able to tell the story of our Olive Oil, Cline & Jacuzzi history with pride and enthusiasm. This person will be responsible for hosting tastings and selling our products. We are looking for a front-line associate who enjoys center stage but also the selling environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Tasting Room: Always be aware all of guests. Acknowledge each guest by making eye contact, smiling warmly and welcome customers at all times even if you are already helping a group. Be aware of your surroundings.
• Conducting Olive Oil Tastings and Wine Tasting: Educate, Entertain, promote our Olive oils/Balsamic vinegar, gifts, etc. Promote sister properties
• Friendly, professional and flexible attitude
• Professional appearance
• Ability to tend to multiple customers in a public setting
• Ability to close the sale. Explain and offer Club accurately
• Be knowledgeable and accurate when using the register
• Able to perform quality of work efficiently with minimal supervision
• Washing of glasses when needed

Maintenance of Retail Tasting Room:

• Organizing, stocking supplies
• Cleaning – keep tasting areas, retail space and property neat and organized; clean and sanitized to COVID standards.
• Mark out Oils/Wines used for tasting and refill samplers as needed.

Tasting Room Up-keep:

• Maintain inventory on retail shelves
• Samples replenished for tasting when appropriate
• Empty trash when needed
• Stock bags, tasting cups, etc.
• Notify Manager of any potential safety hazards.
• Clean Up and sanitize as needed, during slow periods and at end of day.
• Teamwork: Be a hands-on team player, contribute to the upkeep of the Tasting Room area and venues, and work-cooperatively with your colleagues. No job is too small and no job is someone else’s responsibility.
• Knowledge of all winery programs, olive oil programs, email promos and offerings, ability to upsell, knowledge of Olive Press Oils, basic knowledge of olive oil and wine making, knowledge of the POS system and other topics covered in this manual are expected of all hosts.
• Process discounts in accordance with the procedure, you may not process your own discount.
• All other duties as assigned by management.

QUALIFICATIONS:

• Warm, friendly and smiling demeaner. Outgoing personality. Professional, reliable, Trust-worthy.
• Able to work a flexible schedule (weekends, holidays and evenings)
• Show appropriate balance between working as a teammate and working independently.
• Ability and desire to become knowledgeable about:
• Olive/Grape growing, Process of both Extra Virgin Olive Oil and Wine
• Remain standing and actively working for up to 10 hours with limited breaks
• Lift up to 45 pounds repeatedly
• Safely use ladder and dolly
• Be comfortable addressing and talking to large groups of people
• Take direction as needed, be able to accept change quickly and respond accordingly.

REQUIREMENTS:

• Experience, Knowledge, and Skills?
• Must be 21 years of age or older
• Must be able to successfully pass the Food Handler’s Training and Responsible Beverage Serving Training and Test.
• Possess a positive attitude and strong work ethic.
• Reliable and punctual.
• Willingness to help in a multitude of tasks.
• Ability to respond to frequently changing needs and priorities.
• Candidate must pass a pre-employment physical exam and drug screening.
• Ability to take direction and respond promptly to customer needs in a busy environment.
• Fulfill shift as directed, which includes weekends, holidays and special events.
• Remain Standing and actively working for up to 10 hours with limited breaks
• Must be able to communicate both verbal and written in English, a second language is desirable.
• Must be able to do simple math and use business machinery including computers and cash registers.

Physical Demands

• Continuous standing and walking on hard surfaces
• Lift up to 45 pounds repeatedly
• Safely use step stool and ladder.
• Ability to frequently bend and twist.
• Ability to occasional kneeling and crouching.
• Ability to continuously reach above and below shoulder level
• Hand use for fine manipulation including grasping, squeezing, mouse and keyboard use.
• Frequent lifting, carrying, pushing, and pulling of up to 45 pounds.
• Able to work in all kinds of weather (rain, cold, wind, heat, sun).
• Be comfortable addressing and talking to large groups of people.

BENEFITS & PERKS:

• Medical, Dental, Vision
• Life Insurance
• FSA (Flexible Spending Accounts)
• 401k Matching
• PTO (Paid-Time-Off)
• Paid holidays
• Employee Company Discounts

PAY RANGE: $18.00 - $20.00 / hour (Depending on Experience)

*Please note that actual pay may vary within the range based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

NOTICE TO THIRD PARTY AGENCIES

Please note: We are not accepting unsolicited phone calls, emails, or resumes from recruiters or employment agencies.